Summary
Overview
Work History
Education
Skills
Timeline
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Roxana Guzman

Phoenix,AZ

Summary

Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

12
12
years of professional experience

Work History

Title loan associate

Pawn1st Pawn & Title Loans
Goodyear, AZ
12.2017 - 04.2019
  • Managed and archived quality documentation and participated in internal and external quality audits
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness
  • Converted community contacts into potential clients through networking, consistency and credibility
  • Adhered to established policies, procedures and compliance for satisfactory audit rating

Assistant Manager

Super Pawn
Phoenix, AZ
03.2007 - 03.2017
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
  • Trained team members in successful strategies to meet operational and sales targets
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service

Education

High school - undefined

Trevor Browne High School
Phoenix, AZ
2006

Cosmetology Education

The Studio Academy of Beauty
Chandler, AZ
12.2019

Skills


  • Relationship building
  • Cash register operation
  • Exceptional customer service
  • Flexible schedule
  • Problem-solving skills
  • Multi-tasking strength
  • Bilingual English and Spanish

Timeline

Title loan associate

Pawn1st Pawn & Title Loans
12.2017 - 04.2019

Assistant Manager

Super Pawn
03.2007 - 03.2017

High school - undefined

Trevor Browne High School

Cosmetology Education

The Studio Academy of Beauty
Roxana Guzman