Hi, I’m
Roxana Heath
Knoxville,TN
Summary
Hardworking employee with extensive customer service, multitasking and communicating abilities. Mixed sales experience, from door to door, cold calling, to hospitality and relationship building. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
years of professional experience
Work History
StirKnoxville, TN
Server
07.2023 - Current
Job overview
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Resolved customer concerns with friendly and knowledgeable service.
- Developed strong and lasting resident relationships.
- Informed customers about specials, upselling additional food and drink items.
- Greeted customers, answered questions and recommended specials to increase profits.
The Brass PearlKnoxville, TN
Bartender
02.2023 - 07.2023
Job overview
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Seasons Innovative Bar and GrilleKnoxville, TN
Server
06.2021 - 02.2023
Job overview
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Water into WineKnoxville, TN
Server
03.2020 - 08.2020
Job overview
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Equipped myself with wine and liquor knowledge to better serve customers and increase my competence and confidence in this field.
Resource ResidentialKnoxville, TN
Leasing Agent
01.2010 - 11.2012
Job overview
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Maintained accurate records of correspondence with and from tenants.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Checked rental eligibility by following company's verification process.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Increased occupancy through dynamic marketing initiatives.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Education
Coronado High SchoolEl Paso, TX
High School Diploma
05.2008
Skills
- Relationship Building
- Customer Service and Rapport
- Service-Oriented
- Excellent Verbal and Written Communication skills
- Conflict and Complaint Resolution
- Cool Under Pressure
- Upselling and Cross Selling
- Bilingual - fluent in Spanish
- Team Player
Languages
Spanish
Native/ Bilingual
Timeline
Server
Stir
07.2023 - Current
Bartender
The Brass Pearl
02.2023 - 07.2023
Server
Seasons Innovative Bar and Grille
06.2021 - 02.2023
Server
Water into Wine
03.2020 - 08.2020
Leasing Agent
Resource Residential
01.2010 - 11.2012
Coronado High School
High School Diploma
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