Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roxana Hernandez

Downey,CA

Summary

Diligent writer with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

6
6
years of professional experience

Work History

Sales Associate

Spencer's Gifts
09.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.

Caregiver

Martha Hernandez aka IHSS
03.2019 - 11.2021
  • Feeding
  • Maintain Personal Hygiene
  • Administering Medications

Education

Associate of Science - Film Science

Cerritos Community College
Norwalk, CA
05-2024

Skills

  • Organizing
  • Researching
  • Filming materials
  • Editing scripts
  • Customer service
  • Time management
  • Problem-solving skills
  • Listening skills
  • Problem-solving
  • Reliable and punctual
  • Goal oriented
  • Relationship building

Timeline

Sales Associate

Spencer's Gifts
09.2022 - Current

Caregiver

Martha Hernandez aka IHSS
03.2019 - 11.2021

Associate of Science - Film Science

Cerritos Community College
Roxana Hernandez