Roxana Hernandez Salvador
Wausau ,Wisconsin
Summary
Dynamic and dedicated professional with extensive experience in customer service at Era Pancakes and Cafe. Proven ability to enhance guest satisfaction through strong multitasking and effective complaint handling. Recognized for training new staff and fostering teamwork, ensuring a seamless dining experience in high-pressure environments.
Offering friendly and professional demeanor, with willingness to learn and grow in hospitality environment. Brings ability to quickly grasp restaurant operations and deliver high-quality service. Ready to use and develop strong communication and multitasking skills as a flight attendant.
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
2026
2026
years of professional experience
Work History
Waitress
Era Pancakes and Cafe
Wausau, WI
04.2022 - Current
- Demonstrated thorough knowledge of menu items, assisting customers with selections.
- Trained new staff on service protocols and restaurant policies to ensure consistency.
- Provided attentive service to guests, ensuring satisfaction with every meal experience.
- Collaborated with kitchen staff to expedite orders and maintain service efficiency.
- Executed daily cleaning tasks to uphold health and safety standards in the cafe.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Host
Patron Mexican Restaurant and Bar
Wausau, WI
2020 - 2022
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
High School Diploma -
Wausau East High
Wausau, WISkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Handling complaints
- Work well under pressure
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress
Era Pancakes and Cafe
04.2022 - Current
Host
Patron Mexican Restaurant and Bar
2020 - 2022
High School Diploma -
Wausau East High