Roxana Herrera
Kingwood,Tx
Summary
A dedicated logistics professional with 7 years of experience, bilingual in Spanish and English, and knowledgeable in load boards and DOT regulations. Skilled in managing communications, responding to emails and calls, and coordinating with trucking companies and drivers to secure loads. Seeking a position in logistics where I can apply my strong work ethic, eagerness to learn, and teamwork skills to drive efficiency.
Overview
9
9
years of professional experience
Work History
Lead Dispatcher
Jorgaby Freight Services LLC
05.2017 - 09.2024
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
- Served as a liaison between drivers, clients, and internal teams to resolve issues or concerns quickly and effectively.
Cashier
Tuesdsay Morning
02.2016 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Skills
- Quick decision making
- Prioritizing calls
- Motivational skills
- Data entry
- Route planning
- Incident reporting
- Updating logs
- Maintaining call metrics
- Coordinating urgent deliveries
- Scheduling expertise
- Customer service
- Dispatch coordination
Languages
Spanish
Native or Bilingual
Timeline
Lead Dispatcher
Jorgaby Freight Services LLC
05.2017 - 09.2024
Cashier
Tuesdsay Morning
02.2016 - 05.2017
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