Roxana Horn
Alexander,AR
Summary
Achieved a 100% employee satisfaction score and exceeded sales expectations in client engagement roles, demonstrating expertise in goal setting, problem solving, and process optimization.
Overview
8
8
years of professional experience
Work History
Client Relationship Consultant
U.S. Bank
Bryant, AR
2025.08 - Current
- Employee Satisfaction score is 100% from our March reports.
- Engaged with clients to gather feedback and enhance service offerings.
- Sales solution Sales Solution Units are at 114 compared to an expectation of 81.
- Exceeded expectations on credit cards with 24 opened versus the goal of 13.
- Analyzed revenue scores to evaluate performance against targets.
- Coordinated communication between departments to streamline project workflows.
- Maintained positive working relationship with fellow staff and management.
- Set specific goals for projects to measure progress and evaluate end results.
District Registrar
Carthage R-9 School District
Carthage, MO
2024.01 - 2025.06
- Streamlined student enrollment and registration processes to enhance efficiency.
- Maintained accurate student records in the district's database system.
- Facilitated effective communication between students, parents, and school staff to ensure clarity and support.
- Ensured compliance with state educational regulations and policies.
- Facilitated onboarding of new students into the school system smoothly.
- Provided guidance to families regarding registration procedures and requirements.
- Addressed and resolved student inquiries regarding registration and enrollment to improve user experience.
- Processed applications for admission and maintained accurate records.
- Supported data entry and verification for academic transcripts and reports.
- Reviewed documentation prior to entry into the system for accuracy.
- Collected, evaluated and stored documents securely in permanent records.
- Provided hands-on training and coaching for junior staff on office policies and regulations.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Collaborated with other departments to facilitate efficient transfer of information between systems and platforms.
Sales Associate
Cato
Joplin, Missouri
2018.10 - 2021.07
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection and inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Processed transactions accurately using point-of-sale systems.
- Handled returns and exchanges according to company policies.
- Collaborated with team members to streamline store operations and improve customer experience.
- Trained new staff on customer service and sales techniques.
- Organized and enhanced merchandise displays to attract customer attention.
- Worked with fellow sales team members to achieve group targets.
- Cultivated relationships with peers and management to support teamwork and store goals.
Education
High School Diploma -
Stratford Career Institution
2013-05
Some College (No Degree) - General Study
Crowder College
Webb City, MOSkills
- Client engagement
- Client onboarding
- Relationship management
- User support
- Data analysis
- Process optimization
- Problem solving
- Goal setting
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Client Relationship Consultant
U.S. Bank
2025.08 - Current
District Registrar
Carthage R-9 School District
2024.01 - 2025.06
Sales Associate
Cato
2018.10 - 2021.07
High School Diploma -
Stratford Career Institution
Some College (No Degree) - General Study
Crowder College