Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Roxana Macias

Burnsville,MN
Roxana Macias

Summary

Dynamic Bilingual Administrative Assistant with proven expertise in file management and client relations honed at HFA Pediatrics. Excelled in building customer relationships and streamlining administrative operations, ensuring a 30% increase in department efficiency. Skilled in Microsoft Excel and a strong problem solver, adept at meeting coordination and confidential document control.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
years of professional experience

Work History

HFA Pediatrics

Bilingual Administrative Assistant II
05.2007 - 05.2008

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Performed research to collect and record industry data.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

TGI Fridays

Server
10.2003 - 01.2007

Job overview

  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Inspected dishes and utensils for cleanliness.

Education

South Central College
Faribault, MN

Associate of Science from Business Administration
05-2015

University Overview

South Central College
Faribault, MN

Associate of Applied Science from Paralegal Studies
05-2015

University Overview

Skills

  • Expense reporting
  • Presentation preparation
  • Meeting coordination
  • File management
  • Calendar management
  • Scheduling
  • Mail handling
  • Check processing
  • Filing
  • Social media and promotions
  • Microsoft Excel
  • Multi-line phone systems
  • Office supply management
  • Client relations
  • Microsoft outlook
  • Strong problem solver
  • Multi-line telephone system operation
  • Mail distribution
  • Computer skills
  • Administrative operations
  • File organization
  • Calendaring
  • Data management
  • Confidential document control
  • Data entry

Languages

Spanish
Native or Bilingual

Timeline

Bilingual Administrative Assistant II
HFA Pediatrics
05.2007 - 05.2008
Server
TGI Fridays
10.2003 - 01.2007
South Central College
Associate of Science from Business Administration
South Central College
Associate of Applied Science from Paralegal Studies
Roxana Macias