Roxana Mendez
14804 Edison Ct Woodbridge,VA
Summary
Well qualified and results oriented banking professional with remarkable leadership and management skills.
- Top performer with track record of consistently meeting and exceeding sales goals and clients expectations.
- In-depth knowledge of systems and procedures used to assist clients and resolve issues.
- Proactive approach has resulted in expanding existing client's relationship.
Overview
17
17
years of professional experience
Work History
Branch Leader III
Truist Bank Bradlee Branch
06.2022 - Current
- Led branch operations, ensuring compliance with company policies and regulatory requirements.
- Developed and implemented strategic initiatives to enhance customer service and operational efficiency.
- Managed team performance through coaching, training, and regular feedback sessions.
- Analyzed branch performance metrics to identify trends and areas for improvement.
Branch Manager 2
SunTrust Banks
10.2019 - Current
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Led team of 6 teammates.
- Engaged employees in business processes with positive motivational techniques.
- Identified sales opportunities and referred clients to branch partners in financial services.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Held sales coaching sessions.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Conducted detailed financial reviews for business clients.
- Managed over 30 clients calls per day.
Branch Manager
SunTrust Banks
09.2018 - 10.2019
- Received regional branch recognition award for being in 1st place in all areas for first and second quarter in 2019.
- Assessed employee performance and developed improvement plans.
- Developed and maintained relationships with local real estate agents and loan officers.
- Developed top-performing teams, leading to increased branch productivity and positive customer feedback.
Personal Banker 4
SunTrust Banks
12.2015 - 08.2018
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Promoted all financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Maximized revenue through improved sales techniques and branch productivity.
- Achieved consistent recognition as top performer.
Teller Coordinator
SunTrust Banks
12.2008 - 12.2015
- Motivated tellers to achieve sales and service goals.
- Performed teller scheduling to achieve appropriate branch coverage for business needs.
- Identified talented potential employees through active recruiting and in-depth interview process.
- Managed branch vault by verifying all cash transactions for accuracy.
- Conducted various branch operations tasks such as balancing and replenishing ATM, and shipment processing.
- Assisted tellers in cashing checks by verifying signatures and amounts.
- Recognized potential sales opportunities to cross-sell appropriate products and services to clients and make qualified referrals.
Education
High School Diploma -
TC Williams Hs
Alexandria, VANorthern Virginia Community College
Alexandria, VASkills
- Strong sales and service oriented
- Multi tasks, goal achiever
- Excellent time management skills
- Branch operations
- Ability to learn and adapt quickly
- High level of accuracy
- Financial product knowledge
Timeline
Branch Leader III
Truist Bank Bradlee Branch
06.2022 - Current
Branch Manager 2
SunTrust Banks
10.2019 - Current
Branch Manager
SunTrust Banks
09.2018 - 10.2019
Personal Banker 4
SunTrust Banks
12.2015 - 08.2018
Teller Coordinator
SunTrust Banks
12.2008 - 12.2015
High School Diploma -
TC Williams Hs
Northern Virginia Community College