Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
References
Timeline
Generic

Roxana Mezquita

Woodland,CA

Summary

Ambitious, motivated, results-driven, fast, friendly college student: interested in securing a position in a well established organization with a stable environment that will lead to a lasting career. A unique combination of personality, a student oriented teaching assistant with multi-tasking skills and a passion for helping students succeed.

Overview

26
26
years of professional experience

Work History

Delivery Driver

Doordash/Postmates/Roadie
01.2018 - Current
  • I was responsible for the fast and efficient delivery of customers orders
  • I have excellent multitasking abilities
  • Follow directions very well while maintaining the perfection of quality of the product
  • Portrayed excellent leadership skills accompanied by team player skills as well.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Customer Service Representative

Omega Staffing Company
01.2019 - 10.2019
  • I provided excellent customer service
  • I placed outbound calls and received inbound phone calls
  • I made different reservations and place many orders for different companies
  • I handled the close of sale
  • I also did numerous follow-ups callbacks
  • I brainstormed and came up different marketing ideas and techniques
  • There was a lot of leadership involved and taking charge of a group; we did a lot of trouble shooting.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally.

Demonstrator/Cook's Assistant

AFC Sushi Company/Raley's
01.2011 - 01.2019
  • Prepare and demo sushi rolls in grocery stores
  • Preparing/clean up
  • Close sales
  • Help prepare and demo sushi to customers.
  • Provided coupons, product samples and informational brochures to customers.
  • Demonstrated and explained Sushi products to persuade customers to complete purchases.
  • Spoke with interested customers and provided additional product information.
  • Consistently kept working area clean and organized and returned items to proper locations following demonstrations.

Customer Service Representative

Teledirect
01.2015 - 01.2016
  • I provided excellent customer service and was responsible for providing the use of marketing strategies, leadership, and various CSR systems
  • I also was responsible for being above average in computer literacy.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

ResCare Caretaker

01.2011 - 01.2012
  • I provided human services offering services to people of all ages and abilities to help make their lives more independent
  • Provide quality in-home senior care, including professional nursing, personal care
  • Tailored in-home care services to meet specific needs of consumers
  • Deliver quality care and compassionate support.

AT&T LSA customer service representative

01.2004 - 01.2005
  • I performed local repair and maintenance customer service
  • I was responsible for answering inbound calls in support of customer needs
  • Conveyed in a reassuring manner step by step instructions to customers to resolve their local telephone service issues
  • Perform outgoing follow-up calls for customers and schedule technicians to repair technical issues.

Secretary/Meat Packer

Ed’s Fine Meat’s
01.1998 - 01.2004
  • Serve as secretary and butcher to my family’s meat company
  • Filing, receptionist, record keeping and other related clerical tasks
  • Recording food orders
  • Inventory
  • Cut, trim, weigh, and package various meats
  • Stocking.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Early Childhood Education

Woodland Community College
Woodland, CA

Early Childhood Education

American River College
Sacramento, CA

Early Childhood Education

American River College
Sacramento, CA

El Camino Fundamental High School
Sacramento, CA

ABC Bartending School
Rancho Cordova, CA
06.2010

Skills

  • Complex Problem-Solving
  • Advanced Planning
  • Positive Attitude
  • Punctual and Reliable
  • Schedule Management
  • Crisis Intervention
  • Teacher Support
  • Arts and Crafts
  • Small Group Instruction
  • Computer Skills
  • Calm and Patient Demeanor

Accomplishments

  • Completed Paraprofessional general aptitude test to assess knowledge, skills and proficiency of instructional aids with a PASS.

Volunteer Experience

  • Eskaton Retirement Home
  • No Youth Left Behind Foundation of America

References

References and portfolios upon request

Timeline

Customer Service Representative

Omega Staffing Company
01.2019 - 10.2019

Delivery Driver

Doordash/Postmates/Roadie
01.2018 - Current

Customer Service Representative

Teledirect
01.2015 - 01.2016

Demonstrator/Cook's Assistant

AFC Sushi Company/Raley's
01.2011 - 01.2019

ResCare Caretaker

01.2011 - 01.2012

AT&T LSA customer service representative

01.2004 - 01.2005

Secretary/Meat Packer

Ed’s Fine Meat’s
01.1998 - 01.2004

Early Childhood Education

Woodland Community College

Early Childhood Education

American River College

Early Childhood Education

American River College

El Camino Fundamental High School

ABC Bartending School

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