Roxana Ochoa
Nogales,AZ
Summary
Experience in leading a group of people as a Service Center Representative. Hardworking, dedicated, multitasking abilities and problem-solver ready to help team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ProTrans
02.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Science - Environmental Engineering
Istituto Tecnologico Superior De Cajeme
Cd. Obregon, Sonora Mexico.10.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- SAP
- Computer Skills
Certification
- DIndustrial Safety Diploma
- Leadership Diploma
- Emotional Intelligence Diploma
OUTSTANDIGS
Knowledge of the next areas at ProTrans Facility:
- Leoni North Bound and South Bound
- Cooper North Bound and South Bound
- ProTrans
- Master Lock
Timeline
Customer Service Representative
ProTrans
02.2022 - Current
Bachelor of Science - Environmental Engineering
Istituto Tecnologico Superior De Cajeme
- DIndustrial Safety Diploma
- Leadership Diploma
- Emotional Intelligence Diploma
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