Roxana Ortiz
Austin,TX
Summary
At La Finca Supermarket, I excelled as a Customer Service Representative, leveraging my expertise in account management and exceptional client relations to significantly enhance customer satisfaction. My proactive approach in complaint handling and quality assurance, coupled with a knack for fostering positive customer interactions, resulted in effective issue resolution and a notable increase in service ratings. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
La Finca Supermarket
Austin, TX
08.2017 - Current
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Developed positive relationships with customers through friendly interactions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
High School Diploma -
Excel Center
Austin, TX06-2022
Skills
- Customer Complaint Handling
- Scheduling
- Account Management
- Client relations
- Task prioritization
- Quality assurance controls
Languages
Spanish
Professional
Timeline
Customer Service Representative
La Finca Supermarket
08.2017 - Current
High School Diploma -
Excel Center