Roxana Plascencia
Oxnard,CA
Summary
Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales in the hospitality and wax goods industries.
Overview
8
8
years of professional experience
Work History
Small Business Owner
Matte Black Candle Co LLC
01.2021 - Current
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Front Office Manager
Channel Island Shores Resort
10.2016 - 12.2020
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Delivered performance reviews, recommending additional training or advancements.
- Collaborated with other departments to establish productive and timely completion of projects.
- Assisted in recruiting, hiring and training of team members.
Front Desk Associate
Channel Island Shores
01.2016 - 10.2016
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
Bachelor of Arts - Organizational Communication
California State University Channel Islands
Camarillo, CA06.2021
Skills
- Planning and Execution
- Human Resources Administration
- Financial Management
- Business Management and Development
Languages
Spanish
Native or Bilingual
Timeline
Small Business Owner
Matte Black Candle Co LLC
01.2021 - Current
Front Office Manager
Channel Island Shores Resort
10.2016 - 12.2020
Front Desk Associate
Channel Island Shores
01.2016 - 10.2016
Bachelor of Arts - Organizational Communication
California State University Channel Islands
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