Roxana Rodriguez
Sebring,Florida
Summary
Experienced customer service professional capable of exceeding the customers’ expectations, keeping up with deadlines and maintaining a well-organized filing system. Bilingual, fluent in English and Spanish. Team player as well as a team leader when needed. Looking forward to working in a challenging position, and help the company grow. Willing to go an extra mile to make the company meet the expectations. Detail-oriented professional documenting all instances and cases of abuse, neglect and abandonment in compliance with agency rules. Remaining calm, polished and nonjudgmental in stressful situations. Respectful Child Protective Investigator handling emergency placements with ease.
Overview
12
12
years of professional experience
Work History
Child Protective Investigator
Department of Children and Families
08.2020 - 07.2021
- Represented children during court proceedings, followed procedures that were needed to make sure the children were safe like, requesting local and national criminal records for the individuals involved in each case, interviewing individuals during home visits, provide random drug tests and making sure each file is well organized and filed in the DCF Computer system.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Facilitated successful reunifications through supportive case management and follow-up monitoring.
- Ensured compliance with state regulations regarding timelines for investigations, documentation, and reporting requirements.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Conducted home visits to assess living conditions, interview family members, and observe interactions between children and caregivers.
Director of Operations
Café Caramba
01.2015 - 04.2021
- As the owner of the establishment, I had to manage my time efficiently and make sure I had time to complete my tasks in time
- I had to oversee 8-12 employees at a time, make P&L monthly reports, train supervisors and set goals for the team
- Managed worksheets that included inventory, revenue generation, promotions, handled the marketing as well as controlling the business budget and production remotely.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Receptionist
Dental Office
09.2012 - 12.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
Store Manager
Chicken Kitchen
09.2009 - 08.2012
- Offered the best customer service and managed daily kitchen operations with over 10 staff members, whom I certified and trained
- My responsibility included working closely with employees’ schedules, inventories, vendors
- During my time as a store manager, reduced variable costs by 10% through tighter controls on overtime and expenditures and inventory as well as negotiated prices of ingredients and equipment that resulted in 15% savings on budget.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
BA of Arts - CRIMINAL JUSTICE
Florida Atlantic University
08.2017
Skills
- Bilingual (Spanish)
- Case File Organization
- Proficient in Microsoft Office
- Resourceful
- Problem Solver
- Strong Time Management
- Case Documentation
- Neglect and abandonment reporting
- Writing and verbal communication
- Active Learning
- Crisis situations
- De-Escalation Techniques
- Teamwork and Cooperation
Timeline
Child Protective Investigator
Department of Children and Families
08.2020 - 07.2021
Director of Operations
Café Caramba
01.2015 - 04.2021
Receptionist
Dental Office
09.2012 - 12.2014
Store Manager
Chicken Kitchen
09.2009 - 08.2012
BA of Arts - CRIMINAL JUSTICE
Florida Atlantic University