ROXANA RODRIGUEZ
Miami
Summary
Dynamic professional with extensive experience in office administration and customer service, notably at VITAS Healthcare. Proven ability to enhance communication flow and streamline scheduling processes. Skilled in managing multi-line phone systems and adept at fostering positive client relationships, ensuring a welcoming environment that boosts customer satisfaction.
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Gale Miami Hotel & Residences
Miami
11.2025 - Current
- Greeted guests warmly and efficiently at the front desk.
- Managed check-ins and check-outs using hotel management software.
- Responded to guest inquiries and resolved issues promptly.
Secretary
VITAS Healthcare
Miami
10.2023 - 09.2025
- Assisted in preparing meeting agendas and took detailed minutes for team discussions.
- Managed scheduling and calendar coordination for multiple executives.
- Maintained accurate filing systems to ensure easy retrieval of important documents.
- Processed incoming communications, directing inquiries to appropriate departments promptly.
- Scheduled appointments and conducted follow-up calls to clients.
Sales Associate
Honda
Miami
02.2023 - 09.2023
- Assisted customers in identifying vehicle features and benefits to enhance purchasing decisions.
- Processed transactions accurately using point-of-sale systems to ensure customer satisfaction.
- Maintained knowledge of Honda's product offerings and promotions to effectively address customer inquiries.
- Collaborated with team members to create an engaging sales environment that fosters customer loyalty.
Front Desk Receptionist
Concierge Services
Miami
08.2022 - 01.2023
- Greeted and assisted visitors, ensuring a welcoming atmosphere.
Education
Pace Center For Girls
Miami, USASkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- Document preparation
- Multi-line phone systems
- Inter-office communications
- Hotel management software
- Front desk operations
- Guest services
- Check-in procedures
- Customer relationship management
- Reservation management
Timeline
Front Desk Agent
Gale Miami Hotel & Residences
11.2025 - Current
Secretary
VITAS Healthcare
10.2023 - 09.2025
Sales Associate
Honda
02.2023 - 09.2023
Front Desk Receptionist
Concierge Services
08.2022 - 01.2023
Pace Center For Girls