Roxana Salazar
Casa Grande
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
6064
6064
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Cosmopolitan medical communications
Glendale
02.2026 - Current
- Managed customer inquiries through multiple communication channels.
- Provided product information to assist clients with medical communications.
- Resolved customer complaints efficiently and professionally.
- Documented customer interactions in the CRM system accurately.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Followed documentation and reporting requirements for project activities, safety concerns and incidents.
- Completed day-to-day duties accurately and efficiently.
Bilingual Customer Service Representative
Foundever
Nashville
01.2025 - 06.2025
- Inbound calls explaining to members what AARP insurance stands for and what benefits come with this package and discounts.
- If member likes the benefits I will take there payments, send out a gift for becoming a member and also send out AARP cards update any information any demographics.
Call Center Representative/Front Desk Receptionist
Center for Dermatology Plastic and Surgery
Casa Grande
03.2024 - 12.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Scheduling there next appointments, answering questions they had about there future or current appointments.
- Verifying insurance, making sure we need or don't need a referral
- Assisted patients with appointment scheduling and inquiries about services.
- Provided accurate information about dermatology procedures and plastic surgery options.
- Maintained patient records and updated information in the electronic system.
- Managed high call volumes while maintaining professionalism and courtesy.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Material Handler
Khuene Nagel
Casa Grande
03.2021 - 11.2023
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Performed cycle counts and inventory control to accurately track product levels.
- Received and unpacked shipments and new equipment as directed.
- Trained new employees on best practices for material handling, fostering skilled and knowledgeable team.
Education
Arizona College
Glendale, AZBrookline College
Tempe, AZHigh School Diploma - High School
Pepp Tech High School
Casa Grande, AZSkills
- Inbound and outbound calling
- Verbal and written communication
- Typing proficiency 55 WPM
- CRM software knowledge
- Customer retention strategies
- Data entry and analysis
- Billing system and software
- Call center experience
- Time management
Certification
CPR Certification
Timeline
Customer Service Representative
Cosmopolitan medical communications
02.2026 - Current
Bilingual Customer Service Representative
Foundever
01.2025 - 06.2025
Call Center Representative/Front Desk Receptionist
Center for Dermatology Plastic and Surgery
03.2024 - 12.2024
Material Handler
Khuene Nagel
03.2021 - 11.2023
Arizona College
Brookline College
High School Diploma - High School
Pepp Tech High School