Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roxana Solis

Corona,CA

Summary

Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Medical Billing and Collections Specialist

Victory Medical Center
Austin, Tx
04.2019 - 03.2020
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Collected and posted payments to patient accounts.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Corrected, completed and processed claims for multiple payer codes.

Front Office Supervisor

Victory Medical Center
Austin, TX
02.2017 - 04.2019
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews.
  • Coached employees through day-to-day work and complex problems.

Front Desk Receptionist

Victory Medical Center
Austin, TX
10.2013 - 02.2017
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Cashier

Lowes Home Improvement
Jurupa Valley, CA
03.2012 - 08.2013
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

Certification - Administrative Medical Assistant

MSJC
Perris, Ca
2013

High School Diploma -

Norco High School
Norco, CA
06.2007

Skills

  • Organization and Prioritization
  • Computational Abilities
  • Customer Satisfaction
  • Problem Identification
  • Administration and Management
  • Customer service support
  • Staff Supervision
  • Conflict Resolution
  • Scheduling
  • Staff Management
  • Oral and Writing Communication
  • Training and Development
  • Flexible and Adaptable

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Medical Billing and Collections Specialist

Victory Medical Center
04.2019 - 03.2020

Front Office Supervisor

Victory Medical Center
02.2017 - 04.2019

Front Desk Receptionist

Victory Medical Center
10.2013 - 02.2017

Cashier

Lowes Home Improvement
03.2012 - 08.2013

Certification - Administrative Medical Assistant

MSJC

High School Diploma -

Norco High School

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