Roxana E. Chavez
Glen Burnie,MD
Summary
Motivated professional with a strong passion for continuous learning and organizational growth. Proven ability to thrive in fast-paced, challenging environments while maintaining high efficiency. Demonstrates a keen aptitude for quickly applying new knowledge and skills to achieve results.
Overview
9
9
years of professional experience
Work History
Process Assistant
Amazon
Sparrows Point, MD
02.2024 - Current
- Streamlined workflow processes to enhance operational efficiency and reduce delays.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
Associate
Amazon Tier 1
Sparrows Point, MD
01.2021 - Current
- Achieved high productivity and quality standards in stow operations.
- Adapted work schedule to meet business needs, including weekends.
- Mentored new problem solvers to enhance team capabilities.
- Coordinated processes for assigned drop zones to improve efficiency.
- Maintained floor conditions to mitigate safety risks for associates.
- Collaborated with operations manager daily to optimize workflows.
- Developed tracking plans for reactive processes to enhance visibility on the floor.
- Monitored virtual inventory, deleting items as necessary when time limits were reached.
Manager
Metro by T-Mobile Communications
01.2017 - 11.2022
- Supervised employee schedules, safety compliance, and task execution to uphold operational standards.
- Assisted customers in selecting devices and plans tailored to needs and budgets.
- Resolved customer complaints through active listening and effective solutions.
- Tracked financial transactions throughout each shift to maintain accurate records.
- Achieved increased ratings in sales and customer satisfaction through dedicated service.
- Executed opening and closing procedures to ensure seamless shop operations.
- Accomplished multiple tasks within established time frames, enhancing overall efficiency.
Education
Certificate License - Real Estate
Anne Arundel Community College
Severna Park, MD06.2023
Skills
- FC research and Atlas
- Transshipping and dock management
- Microsoft Excel, Word, and PowerPoint
- Data visualization and dashboards
- Active listening and multitasking
- Project planning and coordination
- Customer service excellence
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Process Assistant
Amazon
02.2024 - Current
Associate
Amazon Tier 1
01.2021 - Current
Manager
Metro by T-Mobile Communications
01.2017 - 11.2022
Certificate License - Real Estate
Anne Arundel Community College