Roxane Callis-Friden
Dunsmuir,CA
Summary
I’m a professional, energetic, authentic, reliable, adaptable server of 24 years with exceptional performance and communication skills focusing on guest satisfaction when interacting with patrons. I’m experienced serving customers in popular casual to fine dining restaurants. Recognized for significantly increasing guest check average, providing high quality elevated customer service and unforgettable guest experiences. I can easily service a large numbers of customers being detail organized, friendly and efficient in stressful situations. I’m a collaborative team player and leader, well-versed in food and beverage operations and guest services. Successful at building relationships with customers to increase loyalty and repeat business with a proven history of customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Shift Leader
Coopers Bar & Grill
Mount Shasta, CA
06.2020 - 08.2023
- Team player with all employees of the business
- Cultivated an inviting and warm relationships with regular customers and new customers visiting area to ensure returning business
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing up sales to generate a 30% increase from baseline menu prices with authentic and genuine demeanor
- Handled extreme high volume of customers in a calm professional manner with excellent service from beginning to end
- Trained new front of house employees
- Will learn restaurant menu, POS and systems quickly
- Can deal with unexpected crisis situations I.e. flooded ice machine, changing beer keg, defusing tense situations involving customers or employees, covering employees walking out on shift in general I will do whatever it takes to make the restaurant run smooth and efficient
Server/ Lead Server
Yaks On The 5
Dunsmuir, CA
06.2016 - 06.2020
- Promoted excellent service to customers, to ensure the WOW factor for a memorable experience for repeat business
- Trained new front house staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Handled extreme high volume with minimal staff never sacrificing exceptional customer service from beginning to end
- Preformed end of the night checkouts and monies for restaurant
- Specialize in obtaining five star reviews for restaurant and service on yelp, trip advisor and google reviews
- personal daily sales averaging $5200.00
Education
AA Psychology -
Chico State University
Chico, Ca01.1997
Skills
- 24 yrs Food & Beverage Service
- Excellent Customer Service
- Dependable & Adaptable
- Natural Leadership
- Specialize in Upselling & High Guest Averages
- Cool Under Pressure
- 100% Guest Satisfaction
- High-Volume Dining
- Detail Oriented
- Friendly & Inviting
- Team Player
Certification
- Serve Safe certification
- California RBS training
Timeline
Server/Shift Leader
Coopers Bar & Grill
06.2020 - 08.2023
Server/ Lead Server
Yaks On The 5
06.2016 - 06.2020
AA Psychology -
Chico State University
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