Chelsey Rynes
Kingsport,TN
Summary
Accomplished Server/Shift Leader with a proven track record at Pizza Plus, enhancing customer satisfaction and streamlining dining room operations. Skilled in complaint handling and customer relationship management, I excel in fostering positive guest experiences and leading teams to exceed service goals. Expertise in food safety and verbal communication ensures high-quality service delivery.
Overview
3
3
years of professional experience
Work History
Server/shift Leader
Pizza Plus
Airport Parkway, TN
02.2022 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Managed inventory levels to reduce waste, ordering supplies in a timely manner based on projected needs.
Server
Cracker Barrell
Johnson City, TN
12.2022 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
Server/ Host
The Main Street Pizza Company
Kingsport, TN
04.2021 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier/ Shift Lead
GPM Investments
Kingsport, TN
05.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Diploma - High School Classes
Carter High School
Strawberry Plains, TN05.2011
Skills
- Complaint Handling
- Organization
- Shift planning
- Customer Relationship Management
- Verbal and written communication
- Menu presentation
- Food Safety
- Dining room logistics
- Guest service
- Marketing initiatives
- Customer Service Management
- Food presentation
Timeline
Server
Cracker Barrell
12.2022 - 04.2023
Server/shift Leader
Pizza Plus
02.2022 - Current
Cashier/ Shift Lead
GPM Investments
05.2021 - 02.2022
Server/ Host
The Main Street Pizza Company
04.2021 - 04.2022
Diploma - High School Classes
Carter High School