Roxane Mann

• Since 2012, worked in NYS DOCCS as an ORC promoting to SORC in 2016. Worked in four correctional facility in Western NY including Orleans, Gowanda and Livingston.
• Program Committee Chairperson, programming inmates into mandated programs to prepare for release to the community.
• Supervised Transitional Services, ASAT, SOCTP, Temporary Release, Parole
• Supervised ORCs, Social Workers and support staff within the guidance unit.
• Developed individualized rehabilitation plans to address diverse offender needs.
• Facilitated group therapy sessions to promote skills development and emotional support.
• Monitored progress and adjusted program interventions based on participant feedback and outcomes.
• Trained staff on best practices for offender engagement and rehabilitation strategies.
• Implemented evidence-based practices to improve recidivism rates among offenders.

• Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
• Assisted in training new staff on customer service protocols and best practices.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Mentored junior representatives, fostering a collaborative and supportive work environment.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

• Safety Assessment Coordinator responsible for evaluating criminal histories for those working in child care programs in the 8 counties of Western NY.
• Managed, observed and evaluated directors, lead teachers and other staff.
• Trained state and contract staff on computer programs and mobile technology.
• Acting Supervisor, completed tasks in computer system and supervised staff as needed.
• Member of regulatory review team for NYS Day Care Regulations and key member of Safety Assessment protocols established across the state.
• Monitored program effectiveness through regular follow-ups and client feedback collection.

• Safety Assessment Coordinator and Child Day Care licensor for the 8 western counties of NYS.
• Licensed childcare programs to ensure compliance with regulations.
• Completed safety assessment on childcare workers to determine employment eligibility.

• Lead Sex Offender Probation Officer responsible for the supervision of offenders.
• Member of Orleans County Sexual Offender Multidisciplinary Team
• Collaboration with courts, law enforcement and community organizations.
• Conducted regular assessments of probationers to monitor compliance with court-ordered conditions.
• Developed individualized rehabilitation plans collaborating with social services and community resources.

• Investigated suspected cases of child abuse and neglect.
• Provided preventive and foster care services.
• Testified in family and criminal court as needed.
• Orleans County Employee of the Month, October 1996.

• 34 credits
• Social Policy with Human Services Concentration
• Coursework in Public Administration

• Alpha Phi Sigma, National Criminal Justice Honor Society
• Cum Laude Distinction
• Studied abroad at Brunel University of West London, Uxbridge, England

6 credits in Public Admin

9 credits in Learning and Environments for Early Childhood

6 credits in Early Childhood