Roxann Cavazos
San Antonio,TX
Summary
As a current assistant manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hospitality Manager
Hooters
05.2020 - Current
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Ensured compliance with industry standards and regulations through regular audits and inspections.
- Boosted online presence by closely collaborating with digital marketing in creating engaging content for social media platforms.
- Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Reduced costs through effective budget management while maintaining exceptional service levels.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
Bartender
Hooters
09.2017 - 05.2020
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Education
University of Texas At San Antonio
San Antonio, TXSkills
- Employee Scheduling
- Staff Training and Development
- Guest Relations Management
- Health and safety compliance
- Budgeting and financial management
- Labor cost control
Certification
•ServSafe Food Protection Manager
•ServSafe Alcohol
•TABC
Timeline
Hospitality Manager
Hooters
05.2020 - Current
Bartender
Hooters
09.2017 - 05.2020
University of Texas At San Antonio
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