Roxann Cooper
Upper Marlboro,MD
Summary
Results-driven business leader with a strong background in driving revenue growth through strategic partnerships and innovative marketing. Expertise in stakeholder management and process improvement, securing government contracts and enhancing operational efficiency. Proficient in Microsoft Office Suite and agile methodologies to meet organizational objectives.
Overview
1
1
Certification
43
43
years of professional experience
Work History
Principal Partner/Chief Operating Officer
Triumf Consulting Group
06.2022 - Current
- Spearheaded the company's business development and marketing strategy, resulting in an increase in annual revenue through new market expansion and targeted partnerships.
- Collaborate with the President & CEO to develop short term and long-term revenue and growth goals and related budgets in support of the Company's objectives.
- Developed and implemented business development strategies and plans aligned with short-term and long-term objectives.
- Obtained the company’s certifications (WOSB/EDWOSB, 8a, MDOT MBE, PG County Based Business, MBE, and WMATA MBE) to enhance business development and secure awarded contracts.
- Analyze, evaluate, and increase the effectiveness of business development, sales methods, costs, and results.
- Consistently improve impact of tactical marketing materials and provide continuous feedback on marketing and product functions to improve results
- Oversee assigned Company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met.
- Ensure effective recruiting, onboarding, professional development, performance management, and retention
- Analyze assigned internal operations and identify areas of process enhancement.
- Maintain and build trusted relationships with key customers, clients, partners, and stakeholders.
- Identified new growth opportunities and process improvements to benefit organizational growth.
- Oversaw the development and submission of proposals for government contracts.
Business Development & Marketing
Independent Consultant
11.2015 - Current
- Developed business plans and marketing strategies that resulted in revenue growth for clients, including securing contracts with high-profile clients in the federal and commercial sectors.
- Developed comprehensive marketing strategies, including digital marketing and branding, that enhanced client visibility and engagement through capability statements, website design, and social media.
- Consulted for small businesses and nonprofits on growth strategies, revenue generation, and marketing optimization, enhancing their market presence.
- Guided clients in government contracting strategies, ensuring compliance with federal regulations to facilitate successful bids.
- Assisted small businesses in various sectors including general contracting, construction, medical equipment sales, and information technology.
Senior Manager, Business Development & Marketing/IRS/FEMA, and SSA Portfolio Manager
Grant Leading Technology, LLC
03.2017 - 05.2022
- Led the company’s business development and marketing efforts, focusing on strategic growth, market penetration, and expansion into the IRS.
- Drove an increase in government contracting revenue through obtaining government certifications to enhance the strategic marketing campaigns via relationship-building with key government stakeholders.
- Developed and implemented marketing and sales strategies to achieve company objectives, actively pursuing new clients and projects while managing relationships with existing clients and producing proposal responses for new work.
- Serves as the IRS/FEMA/SSA ($6M) Portfolio Manager for 15 GLT employees, responsible for making decisions and conducting activities on behalf of the CEO, acting as the liaison between GLT employees and the Prime contractors. Prepare employee evaluations, approve time, assist with clarifications and any other managerial duties.
- Participated as senior management team member, assisting in development of strategic agenda, annual operating plans, budgets, and sales objectives.
- Successful in obtaining company certifications/contract vehicles. (Prince George's County CBSB, MBE, MDOT MBE/DBE/SBR, WMATA/DDOT DBE, GSA Schedule IT 70, GSA PSS, and the U.S. SBA 8a, GSA 8a STARS III, NYS MBE, NJ State MBE, eFAST (FAA), Washington State MBE certification) Inc. 5000 Regional and National Awards (2020 - 2023)
- GSA MAS Contracted Awarded (FDAS$36M), 8a Stars III contract awarded (FAA $51M), NJ State contract awarded and 8a contract awarded (DOT$1M)
- Received company award for successfully contributing to the company's growth.
Manager, Business Development & Marketing/Sr. Program Manager
Soft-Con Enterprises, Inc.
07.2011 - 10.2015
- Directed business development and marketing operations, securing high-value contracts with government agencies and expanding the company's market footprint.
- Reporting directly to the CEO with responsibility for developing tasks and processes for implementing growth opportunities for the company by identifying new business leads, pitching services to new clients, and attending seminars, conferences, events, and vendor outreaches.
- Managed strategic relationships and alliances with new businesses, forecasting sales targets and gathering competitive intelligence to align offerings with prospective customer needs.
- Managed the single largest contract for the company awarded by the IRS ($4M)
- Reviewed and analyzed RFP/RFQ/RFI processes, assisting proposal manager in developing outlines, compliance matrices, and proposal artifacts while submitting bi-weekly reports to CEO on business development activities.
- Managed day-to-day operations of a team that provided testing and validation support for the Implementation & Testing Organization of the Affordable Care Act (ACA) Program Management Office (PMO) within the Internal Revenue Service.
- Accomplishments:
Director of Customer Service Administration and Director of Operations
District of Columbia Government Office of Tax and Revenue (OTR)
05.2002 - 05.2011
- Directed marketing and customer service strategies for a large government agency, increasing client satisfaction and service delivery effectiveness.
- Managed team of 125 as director, customer service and oversaw 6 directors with indirect oversight of 600+ employees as director of operations.
- As Director of Operations, Served as second in command of the agency providing leadership under the direction of the Deputy Chief Financial Officer, for the OTR
- Focusing on strategic leadership, talent development, and operational excellence.
- Oversaw customer service programs within OTR, addressing all tax matters through contact center, including taxpayer assistance and walk-in service.
- Planned, organized, coordinated, and evaluated administration activities to assess achievement of program objectives and effectiveness of policies/procedures.
- Notable achievements included:
- Implemented one of the (D.C.) cities' first Interactive Voice response (IVR) units resulting in reducing the abandoned call rate below 8% within 2 years.
- Established the OTR's first certified conversational Spanish-speaking classes through the Office of Latino Affairs to improve customer service to the Latino community our largest customer base.
Director of Operations
District of Columbia Government, Office of Tax and Revenue (OCFO)
Washington, D.C.
01.2004 - 09.2004
- Directed daily operations for Office of Tax and Revenue programs within OCFO.
- Managed staff schedules, assignments, and performance guidance across operational teams.
- Coordinated tax processing workflows, records control, and customer service support.
- Acted in temporary promotion role for 9 months, managing daily operations and supporting team initiatives
Chief, Strategic Planning and Policy Analysis
Department of Treasury, Internal Revenue Service (IRS)
Atlanta, GA
06.2000 - 05.2002
- Led team of 25 direct reports, overseeing $5M annual budget to align strategic initiatives with organizational goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Executed daily operational tasks with precision and attention to detail.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Chief, Education/Walk In Branch
Department of Treasury, Internal Revenue Service (IRS)
Lanham, MD
12.1999 - 05.2000
- GS-343-15
Chief, Walk-In Section
Department of Treasury, Internal Revenue Service (IRS)
Lanham, MD
06.1999 - 12.1999
- GS-343-14
Chief, Customer Service Branch III
Department of Treasury, Internal Revenue Service (IRS)
Baltimore, Maryland
01.1995 - 06.1999
- GS-340-12/13/14
Other IRS positions held: Tax Rep, Tax Specialist, Supervisor Tax Tech, EEO Officer & Black Employment Program Manager (Jax, FL)
Department of Treasury, Internal Revenue Service (IRS)
Jacksonville, Florida
08.1983 - 01.1995
Quality Assurance Manager
Department of Treasury, Internal Revenue Service (IRS)
Jacksonville, FL
01.1994 - 12.1994
- GS 301 12
Education
Master of Business Administration (MBA) -
University of Phoenix
Phoenix, ArizonaBachelor of Science - Business Administration
University of Phoenix
Phoenix, ArizonaSkills
- Strategic leadership
- Stakeholder management
- Project management
- Contract management
- Performance metrics
- Process improvement
- Agile methodologies
- Six sigma methodology
- CRM Solutions
- Microsoft Office
- Voice response systems
- Call distribution
Certification
- Certified Scrum Master, Scrum Alliance since 2012
- Lean Six Sigma Yellow Belt, LSSYB since 2019
Affiliations
- Chairperson of Board of Directors, Greater Baden Medical Services, Federally Qualified Health Center (FQHC)
- Jan 2025-Present
- Lead the board, guide the organizations strategic direction, helping to increase donations and securing key partnerships for community-driven initiatives.
- Approve the selection, evaluation and, if necessary, the dismissal or termination of the CEO from the health center
- Provide marketing and development support to ensure the nonprofits initiatives align with its mission and drive community impact.
- Ensure effective governance and strategic direction for the organization
- Facilitate meetings Supporting the CEO Representing the boards interests
- Serves as the ex-officio of all committees
- Board Member, Greater Baden Medical Services, Federally Qualified Health Center (FQHC)
- Apr 2022-Jan 2025
- Responsible for ensuring that the Medical Center operates in compliance with federal, state, local laws, and regulations.
- Facilitate/Attend monthly meetings/ Member of the Quality and Risk Management Committee
- Participate in Medical Centers outreach events
- Participate actively in making decisions on behalf of the organization and exercise the best judgement while doing so
- Secure adequate resources for the organization to fulfill its mission
- Garner support from the community through advocacy
- Member of The Links, Incorporated, Willow Oak (MD) Chapter, Recording Secretary and Chair of Communications Committee 2026 -2028; Chair Communication and Technology Committees 2024-2026.
Core Competencies
- Executive Advisory & Decision Support
- Strategic Planning & Execution
- Cross-Functional Leadership
- Government & Public Sector Operations
- Stakeholder & Board Relations
- Organizational Transformation
- Policy & Program Implementation
- Crisis & Change Management
- Business Development
Public Speaking Appearances
- Served as the Agency (OCFO) spokesperson on District tax matters educating the public w/appearances on the following: Mind over Money, w/news anchor Andrea Roane on WUSA Channel 9
- Taking it to the Streets, w/Tony Richards on the Steve Harvey Morning Show, WHUR 96.3
- Around Town, w/Guy Lambert on WPGC 95.5/Heaven 1580
- Interview w/ Herman Washington, The Daily Drum, on WHUR, 96.3 FM
- The Gloria Minott Show, WPFW 89.3FM
- WTOP Radio/News Network
- IRS Spokesperson; Black Entertainment Television (BET)
- Public Broadcasting Station (PBS) Tax Game Show for IRS
- Good Morning Jacksonville, in Jacksonville, Florida for the IRS
- National Black Radio Network nightly talk show for the IRS
Timeline
Principal Partner/Chief Operating Officer
Triumf Consulting Group
06.2022 - Current
Senior Manager, Business Development & Marketing/IRS/FEMA, and SSA Portfolio Manager
Grant Leading Technology, LLC
03.2017 - 05.2022
Business Development & Marketing
Independent Consultant
11.2015 - Current
Manager, Business Development & Marketing/Sr. Program Manager
Soft-Con Enterprises, Inc.
07.2011 - 10.2015
Director of Operations
District of Columbia Government, Office of Tax and Revenue (OCFO)
01.2004 - 09.2004
Director of Customer Service Administration and Director of Operations
District of Columbia Government Office of Tax and Revenue (OTR)
05.2002 - 05.2011
Chief, Strategic Planning and Policy Analysis
Department of Treasury, Internal Revenue Service (IRS)
06.2000 - 05.2002
Chief, Education/Walk In Branch
Department of Treasury, Internal Revenue Service (IRS)
12.1999 - 05.2000
Chief, Walk-In Section
Department of Treasury, Internal Revenue Service (IRS)
06.1999 - 12.1999
Chief, Customer Service Branch III
Department of Treasury, Internal Revenue Service (IRS)
01.1995 - 06.1999
Quality Assurance Manager
Department of Treasury, Internal Revenue Service (IRS)
01.1994 - 12.1994
Other IRS positions held: Tax Rep, Tax Specialist, Supervisor Tax Tech, EEO Officer & Black Employment Program Manager (Jax, FL)
Department of Treasury, Internal Revenue Service (IRS)
08.1983 - 01.1995
Master of Business Administration (MBA) -
University of Phoenix
Bachelor of Science - Business Administration
University of Phoenix