Roxanna Benitez

• Interacted with customers by phone, email, or in-person to provide information.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
• Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
• Assisted in preparation and processing of payroll to facilitate prompt staff payments.
• Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Hired/ interview potential new hires, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• supervised a group of 11 people from field staff
• schedule daily work schedule
• establish great and ongoing relationship with property managers, subcontractors
• establish relation with property management

Independent Driver

Keep passenger safety and comfort front of mind, providing a clean, well-maintained vehicle and obeying all traffic laws.

- Key carrier / open and close shop/ run shop

- help administer stylist

- Setting the tone of a positive-fun shop atmosphere, making sure to enthusiastically greet guests

- Optimizing and maximizing appointments; organizing and executing shop flow between clients and staff

- Troubleshooting reservation system issues, booking/rebooking appointments, and updating client’s notes and information

- Maintaining the highest degree of ethics when handling client payments and stylist tips/commissions

- Balance the cash drawer at opening, close and at shift changes

-Promoting and selling memberships, gift cards, and retail products to guests

-Problem solving when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client

•Maintaining overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area clean

Responsibilities for this position include providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining professional customer relationships, paying special attention to customers' needs and solutions.

• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Engaged with customers to effectively build rapport and lasting relationships.