Roxanna Buendia
Prague,OK
Summary
Self motivated sales consultant with 6+ years wireless experience. Offering superb customer service, proficiency, and passion for exceeding sales goals. Specializing in time management and building customer relations.
Overview
19
19
years of professional experience
Work History
Retail Sales Associate
T-MOBILE USA
Orange, CA
04.2011 - 04.2017
- Describe devices and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain devices based on customer needs and desires.
- Answer questions regarding devices and its services.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Assist in coaching peers.
- Provide excellent customer/service experience.
- Prepare sales slips or sales contracts.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Maintain records related to sales.
- Demonstrate use or operation of merchandise.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Inventory control.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Homeschool Educator & Domestic Engineer
Self
Prague, OK
09.2015 - Current
- Created and developed lesson plans to meet students' academic needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Administered assessments to determine each student's specific educational and social needs.
- Maintained accurate and complete records for Number students.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
- Researched multiple curricula, methodologies and perspectives as part of educational planning.
- Organized and led youth fitness groups within the community
- Helped youth learn to identify negative behaviors and triggers.
- Modeled and reinforced positive behaviors with diverse techniques.
- Provided one-on-one mentoring to youth in need of extra support.
- Served as point of reference for fitness expertise within club.
Hotel Operator
Anabella Hotel
Anaheim, CA
02.2009 - 12.2011
- Updated team members about changes in hotel products, services, pricing and policies
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction
- Verified that personal and payment information on guest accounts was accurate and complete
- Resolved service-related problems in a timely manner
- Executed prompt wake-up calls each morning
- Delivered messages, mail and packages left for guests and hotel facilities in a timely manner
- Processed reservations and service requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Instructional Assistant
Orange School District
Orange, CA
03.2007 - 06.2010
- Fostered reasoning and problem solving through active exploration games and activities
- Monitored students' educational progress with individual charts and files
- Supervised students and enforced discipline during all Head Start activities
- Nurtured a supportive learning environment that was often used as a model for other classrooms
- Planned and led activities to develop students' physical, emotional and social growth
- Instructed small groups of students in basic concepts such as the alphabet, shapes and color recognition.
Education
Early Childhood Education
Santa Ana College
Santa Ana, CANutrition Coach • Youth Fitness Specialist
NASM
Orange, CaSkills
- Upselling Techniques
- Building Customer Relationships and Loyalty
- Policy and Procedure Adherence
- Teamwork and Collaboration
- Customer Needs Assessment
- Excellent Written and Verbal Communication
- Product Recommendations
- Strong Communication and Interpersonal Skills
- Building Customer Loyalty
- Meeting Sales Goals
- POS System Operations
- Engaging with Diverse Customers
Timeline
Homeschool Educator & Domestic Engineer
Self
09.2015 - Current
Retail Sales Associate
T-MOBILE USA
04.2011 - 04.2017
Hotel Operator
Anabella Hotel
02.2009 - 12.2011
Instructional Assistant
Orange School District
03.2007 - 06.2010
Early Childhood Education
Santa Ana College
Nutrition Coach • Youth Fitness Specialist
NASM