Roxanna Figueroa
Mesa
Summary
Experienced professional passionate about education access. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
RECORDS AND ENROLLMENT SPECIALIST
Arizona State University Registrar’s Office
08.2022 - Current
- Serve as front-line contact for students, faculty, and staff with registration questions or issues in person, by telephone, or by email
- Evaluate and certify over 3k academic transactions, including complex non-routine cases in a year
- Assist with registration transactions, including transaction/discrepancy research and resolution to process effectively
- Maintain department policies and procedures with effective verbal and written communication to ensure quality customer service.
PROJECT SOAR “STUDENT OUTREACH FOR ACCESS & RESILIENCY” Peer Mentor
The University of Arizona College of Education
08.2018 - 08.2022
- Assigned to mentor participating middle school students for 8-10 hours a week to inspire and encourage the pursuit of higher education pathways
- Effectively communicate with school administrators to improve student outcomes while guiding and influencing student success
- Educated assigned middle school student’s life and organizational skills on the importance of balancing and maintaining physical and mental health
- Demonstrating critical problem-solving and time management skills while expressing empathy in any given situation.
ADMISSIONS ASSISTANT
The University of Arizona Admissions Office
08.2020 - 05.2022
- Knowledgeable with the recruitment and outreach of potential prospective students into higher education
- Provided customer service and in-depth technical assistance in registering future and transfer students
- Effectively communicate admission processes and procedures with merit aid policies to a multi-cultural audience
- Ability to research subjects accordingly while paying attention to detail with data entry student records.
Education
Master of Arts in Educational Policy -
Arizona State University
Tempe, Arizona05.2024
Bachelor of Arts in Creative Writing -
University of Arizona
Tucson, Arizona05.2022
Bachelor of Arts in English -
University of Arizona
Tucson, Arizona05.2022
Skills
- Exceptional communication
- Reporting and Analytics
- Documentation Management
- Data entry skills
Skills And Areas Of Strength
- Multicultural higher education knowledge
- PeopleSoft, Salesforce, and Microsoft applications, Google applications, SPSS
- Bilingual: English & Spanish
- Multitasking and working in fast-paced environments
- Customer service, verbal and written communication skills
Languages
Spanish
Native or Bilingual
Timeline
RECORDS AND ENROLLMENT SPECIALIST
Arizona State University Registrar’s Office
08.2022 - Current
ADMISSIONS ASSISTANT
The University of Arizona Admissions Office
08.2020 - 05.2022
PROJECT SOAR “STUDENT OUTREACH FOR ACCESS & RESILIENCY” Peer Mentor
The University of Arizona College of Education
08.2018 - 08.2022
Master of Arts in Educational Policy -
Arizona State University
Bachelor of Arts in Creative Writing -
University of Arizona
Bachelor of Arts in English -
University of Arizona
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