Roxanna Gomez
Customer Service
Prague,OK
Summary
Self motivated sales consultant with 6+ years wireless experience. Offering superb customer service, proficiency, and passion for exceeding sales goals. Specializing in time management and building customer relations.
Overview
13
13
years of professional experience
Work History
Homeschool Educator & Domestic Engineer
Self
Prague, OK
09.2015 - Current
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Administered assessments to determine each student's specific educational and social needs.
- Maintained accurate and complete records for 4 students.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Researched multiple curricula, methodologies and perspectives as part of educational planning.
- Organized and led youth fitness groups within the community
- Helped youth learn to identify negative behaviors and triggers.
- Modeled and reinforced positive behaviors with diverse techniques.
- Provided one-on-one mentoring to youth in need of extra support.
- Served as point of reference for fitness expertise within club.
Retail Sales Associate
T-MOBILE USA
Orange, CA
04.2011 - 04.2017
- Describe devices and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain devices based on customer needs and desires.
- Answer questions regarding devices and its services.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Assist in coaching peers.
- Provide excellent customer/service experience.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Demonstrate use or operation of merchandise.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Inventory control.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Education
Early Childhood Education
Santa Ana College
Santa Ana, CANutrition Coach • Youth Fitness Specialist
NASM
Orange, CaSkills
- Upselling Techniques
- Teamwork and Collaboration
- Customer Needs Assessment
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
- Building Customer Loyalty
- Engaging with Diverse Customers
Timeline
Homeschool Educator & Domestic Engineer
Self
09.2015 - Current
Retail Sales Associate
T-MOBILE USA
04.2011 - 04.2017
Early Childhood Education
Santa Ana College
Nutrition Coach • Youth Fitness Specialist
NASM
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