Roxanna Johnson
El Paso,TX
Summary
Dedicated healthcare support professional with extensive experience in managing patient interactions and administrative functions. Recognized for exceptional teamwork and adaptability to evolving needs, with a proven track record of achieving positive outcomes. Expertise in scheduling, patient communication, and problem-solving underscores a commitment to delivering high-quality service and ensuring patient satisfaction. A reliable and flexible team player, consistently contributing to team goals and enhancing patient care excellence.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Optum
10.2024 - 04.2025
- Assisted patients with appointment scheduling and inquiries, ensuring a positive experience.
- Managed patient records using electronic health record systems to maintain accuracy and confidentiality.
- Coordinated communication between healthcare providers and patients, facilitating timely information exchange.
- Supported billing processes by verifying insurance information and addressing patient questions regarding charges.
- Provided front desk support, greeting patients and managing check-in/check-out processes effectively.
- Verified insurance eligibility and coverage for patients.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Funding Clerk
JD Auto Corp
10.2022 - 12.2023
- Responsible for collecting bank funds and zeroing out customer accounts.
- Worked closely with billers to ensure car registrations were completed in order to submit payment request to the appropriate bank.
- Facilitated effective communication between departments to streamline workflow processes.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Lead Operator
HGS - Hinduja Global Solutions
08.2019 - 12.2020
- Oversaw daily operations to ensure efficient workflow and adherence to safety protocols.
- Mentored junior operators, enhancing team performance and skill development.
- Implemented process improvements that increased operational efficiency and reduced downtime.
- Coordinated cross-functional teams to resolve issues and optimize production schedules.
- Fostered a positive work environment, promoting open communication among team members to address concerns or suggestions for improvement.
Education
Associate of Applied Science - Business Management And Accounting Systems
Southwest University At El Paso
El Paso, TX11-2014
Associate of Applied Science - Medical Billing
Western Technical College
El Paso, TX03-2018
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Electronic health records
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Optum
10.2024 - 04.2025
Funding Clerk
JD Auto Corp
10.2022 - 12.2023
Lead Operator
HGS - Hinduja Global Solutions
08.2019 - 12.2020
Associate of Applied Science - Business Management And Accounting Systems
Southwest University At El Paso
Associate of Applied Science - Medical Billing
Western Technical College