Roxanna Gross
Mount Carmel,IL
Summary
Dynamic manager with a proven track record at Dollar General Store, excelling in team leadership and customer service. Enhanced sales through strategic inventory management and effective staff training, achieving significant improvements in customer satisfaction. Skilled in time management and fostering positive relationships, ensuring a productive and compliant work environment.
Overview
2
2
years of professional experience
Work History
Manager
Dollar General Store
Mount Carmel, IL
01.2026 - Current
- Managed daily store operations, ensuring adherence to company policies and procedures.
- Supervised staff performance, providing coaching and training for improved service delivery.
- Implemented inventory management practices to maintain optimal stock levels and reduce shrinkage.
- Developed promotional displays to enhance product visibility and drive sales growth.
- Ensured compliance with safety regulations, maintaining a secure shopping environment for customers and employees.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Mount Carmel Super Mart
Mount Carmel, IL
06.2025 - 12.2025
- Analyzed sales data to identify trends, informing strategic merchandise decisions.
- Fostered positive customer relations, resolving complaints effectively to enhance satisfaction levels.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cashier
Marathon Oil
Mount Carmel, IL
01.2025 - 06.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with inquiries and provided product recommendations.
- Ensured compliance with company policies regarding cash handling and safety protocols.
Line Assembler
Toyota Boshoku Illinois
Lawrenceville, IL
02.2024 - 12.2024
- Assembled automotive components with precision, ensuring alignment and quality standards met.
- Conducted routine quality inspections to identify defects and maintain product integrity.
- Implemented safety protocols in daily operations, promoting a secure work environment.
- Trained new employees on assembly techniques and safety procedures, fostering skill development.
- Monitored inventory levels of materials, coordinating with supply chain for timely replenishment.
- Maintained clean and organized workstation to support efficient assembly processes.
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Demonstrated adaptability by learning new techniques or working with different materials when required for various product lines or special projects.
Education
GED -
Wabash Valley College
Mount Carmel, IL08.1999
Skills
- Customer service
- Team leadership
- Time management
- Staff training and development
Timeline
Manager
Dollar General Store
01.2026 - Current
Manager
Mount Carmel Super Mart
06.2025 - 12.2025
Cashier
Marathon Oil
01.2025 - 06.2025
Line Assembler
Toyota Boshoku Illinois
02.2024 - 12.2024
GED -
Wabash Valley College