Roxanna Martinez
Houston
Summary
Friendly, reliable, and customer‑focused entry‑level professional experience in office management strong with communication skills and a natural ability to connect with people. Bilingual in English and Spanish, quick to learn new systems, and able to stay calm and helpful in fast‑paced environments. Dedicated to providing excellent service, solving problems, and creating positive experiences for customers.
Overview
1
1
Language
3
3
years of professional experience
Work History
Office Manager
Service Corporation International
Houston, TX
04.2022 - 11.2024
- Coordinated daily office tasks to support staff activities and facilitate smooth operations.
- Assisted with scheduling and organizing meetings to promote effective team communication.
- Managed inventory to maintain supply availability while controlling expenses.
- Executed enhancements to administrative processes that increased efficiency and reduced delays.
- Created organized filing systems that simplified document retrieval.
- Cultivated vendor partnerships to negotiate beneficial service agreements.
- Handled confidential information responsibly to protect company and personnel records.
- Updated financial records by regularly reconciling accounts payable and receivable transactions.
Education
High School Diploma -
Alta Charter School
Houston, TX05.2005
Skills
- Customer Service — patience, empathy, clear communication
- Communication Skills — bilingual, verbal & written
- Problem Solving — staying calm, finding solutions
- Time Management — staying organized, meeting deadlines
- Teamwork — collaboration, reliability
- Positive Attitude & Professionalism
- Adaptability & Flexibility
- Conflict Resolution
- Active Listening
- Billing
- Scheduling and calendar management
- Document management
- Credit and collections
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Service Corporation International
04.2022 - 11.2024
High School Diploma -
Alta Charter School