Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Hobbies and Interests
LINK
Timeline
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Ashley Mangus

Ashley Mangus

Baisden,USA

Summary

Dear Hiring Manager, I am writing to express my interest in the Behavioral Health Technician position at Mountain Laurel Integrated Healthcare. With over10 years of experience in administrative and supportive roles, I believe I am well-equipped to contribute effectively to the well-being of your consumers by implementing program plans and ensuring a safe, engaging treatment environment. In my most recent role as Office Manager at REL Transport LLC, I developed strong skills in record keeping, vendor relations, and team collaboration, all of which are crucial for managing day to day operations in a healthcare setting. My experience has honed my ability to multitask and resolve conflicts efficiently, which I understand are vital attributes for the Behavioral Health Technician role. I possess a robust set of skills that include customer service, problem-solving, attention to detail, and adaptability. My strengths lie in my ability to work collaboratively with a team and my knowledge of substance abuse and mental health challenges, all of which makes me confident that my background and skills will be an excellent match for this role. I look forward to discussing this opportunity with you.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Office Manager

REL Transport LLC
Baisden
01.2017 - 12.2023
  • Streamlined office operations, resulting in substantial cost savings and improved efficiency
  • Implemented new filing system, reducing document retrieval time
  • Optimized budget allocation, leading to noticeable reduction in operational expenses
  • Negotiated favorable terms with vendors, securing cost-effective contracts
  • Maintained meticulous records, ensuring regulatory compliance and smooth audits significantly reducing errors in documentation
  • Pioneered new office management strategies, fostering a more productive work environment
  • Introduced cutting-edge tools to streamline daily operations
  • Adapt to varied office needs, delivering essential administrative support
  • Reduced expenses via optimized budgeting
  • Implemented fast document retrieval system

Receptionist/ Housekeeping

Gilbert Suites
Gilbert, West Virginia
03.2019 - 07.2019
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Monitored security cameras in the lobby area to ensure safety of employees and guests

I worked there for only a few months because it was sold shortly after being hired.

In Home Caregiver

Loved Ones In Home Care
Madison
03.2013 - 07.2013
  • Provided compassionate in-home care, ensuring client comfort and safety
  • Developed strong interpersonal skills and adaptability in diverse situations
  • Managed medication schedules and daily routines meticulously
  • Maintained accurate records, enhancing continuity of care and client well-being
  • Introduced creative activities to stimulate client engagement
  • Adapted care strategies to address unique needs, promoting independence and quality of life
  • Consistently met client care objectives, receiving positive feedback
  • Demonstrated reliability and commitment, contributing to client satisfaction and trust
  • Developed strong interpersonal skills, adapting to diverse situations
  • Worked closely with family members to ensure comprehensive care

Waitress

Shoneys
Logan
01.2004 - 12.2005
  • Delivered exceptional customer service, managed multiple tables efficiently, and contributed to a positive dining atmosphere at Shoneys
  • Consistently upsold menu items, enhancing average check value
  • Maintained accurate order records and ensured timely food delivery to tables
  • Worked seamlessly with kitchen staff to resolve order discrepancies
  • Assisted fellow wait staff during peak hours to maintain high service standards
  • Managed multiple tables
  • Ensured timely food service
  • Boosted sales via upselling

Waitress

Garfield's Restaurant and Pub
Beckley
01.2003 - 12.2004
  • Delivered exceptional customer service, managed multiple tables efficiently, and contributed to a positive dining atmosphere at Garfield's Restaurant and Pub
  • Consistently upsold menu items, enhancing average check value
  • Maintained accurate order records and ensured timely food delivery to tables
  • Worked seamlessly with kitchen staff to resolve order discrepancies
  • Assisted fellow wait staff during peak hours to maintain high service standards
  • Excelled in customer service
  • Boosted sales via upselling
  • Ensured accurate, timely orders

Bank Teller

Pioneer Bank
Beckley
01.2003 - 12.2003
  • Managed cash transactions, balanced daily accounts, and resolved customer inquiries efficiently
  • Streamlined deposit processes, reducing processing time significantly
  • Ensured accuracy in financial transactions, maintained meticulous records, and adhered to banking regulations
  • Identified and prevented potential fraud attempts
  • Worked seamlessly with cross-functional teams to improve customer service
  • Contributed to the development of new account opening procedures
  • Optimized cash handling processes, reducing transaction times and enhancing customer satisfaction
  • Implemented fraud prevention measures, safeguarding bank assets
  • Provided exceptional customer service, effectively resolving inquiries and building strong client relationships, contributing to increased customer retention
  • Managed front desk operations and housekeeping duties, ensuring a welcoming environment

Telemarketer

Telemarketing & Online Solutions
Logan, West Virginia
06.2001 - 08.2001
  • dentified potential customers through cold calling and dhttps://resume-example.com/builder/checkout/paymentatabase research.
  • Developed relationships with customers to increase sales opportunities.
  • Greeted customers in a friendly, professional manner on the phone.
  • Maintained up-to-date knowledge of company products and services.
  • Utilized customer relationship management software for tracking leads and sales efforts.
  • Participated in weekly team meetings to discuss performance metrics and improvement ideas.
  • Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.

This was my first summer job as a teenager and that is why the employment period is so short.

Education

Criminal Justice

Mountain State University
Beckley, WV
01.2004

High school diploma -

Gilbert High School
Gilbert, WV
01.2002

Skills

  • Adaptability
  • Attention to detail
  • Crisis intervention
  • Patience
  • Basic knowledge of anatomy, mental health conditions, and common treatments
  • Record keeping
  • Time management
  • Organizational skills
  • Observational skills
  • Empathy
  • Medication management
  • Flexibility
  • Customer service
  • Problem-solving
  • Technical skills
  • Conflict management
  • Clear oral/written communication
  • Scheduling coordination
  • Business administration
  • Clerical support
  • Inventory control

Certification

  • Certificate of completion of28 day rehab
  • Earned Certificate for the completion of28 day rehab at the Anchor Point facility.
  • Certificate of completion of Renaissance Program
  • Earned my certificate of completion for completing the long term rehabilitation program in Huntington WV.

Languages

English

References

References available upon request

Hobbies and Interests

Fishing, camping, and kayaking

LINK

LinkedIn: https://www.linkedin.com/in/ashley-mangus-7654a7209?utm_source=...

Timeline

Receptionist/ Housekeeping

Gilbert Suites
03.2019 - 07.2019

Office Manager

REL Transport LLC
01.2017 - 12.2023

In Home Caregiver

Loved Ones In Home Care
03.2013 - 07.2013

Waitress

Shoneys
01.2004 - 12.2005

Waitress

Garfield's Restaurant and Pub
01.2003 - 12.2004

Bank Teller

Pioneer Bank
01.2003 - 12.2003

Telemarketer

Telemarketing & Online Solutions
06.2001 - 08.2001

Criminal Justice

Mountain State University

High school diploma -

Gilbert High School
Ashley Mangus