Roxanna McCarthy
St. Petersburg,Fl
Summary
Led service teams in bartending and management positions over 25 years of experience.,Cultivated a customer-focused environment to elevate guest experiences.,Adapted work hours to align with operational demands and staffing requirements.,Fostered teamwork and collaboration among staff to enhance performance.,Applied strategic problem-solving skills to improve service efficiency.
Overview
1
1
Language
25
25
years of professional experience
Work History
Server
Chillis Grille and Bar
Saint Petersburg, Fl
06.2025 - Current
- 727-316-5007
- Provided exceptional customer service through attentive communication and timely order delivery.
- Assisted in training new staff on menu knowledge and service standards.
- Collaborated with kitchen staff to ensure accurate and efficient food preparation.
- Managed multiple tables simultaneously while maintaining a positive dining experience for guests.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Implemented streamlined processes for order taking, reducing wait times during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Delivery Driver/ Sales Associate
Marco Pizza
Saint Petersburg, Fl
07.2023 - 09.2023
- 727-440-4040
- Delivered orders efficiently, ensuring timely arrival to enhance customer satisfaction.
- Maintained accurate records of deliveries and payment transactions for accountability.
- Coordinated with kitchen staff to ensure order accuracy prior to dispatch.
- Implemented route optimization strategies to reduce delivery times and fuel costs.
- Resolved customer inquiries or issues promptly to maintain positive relationships.
- Assisted in inventory management, ensuring product availability and organization.
- Collaborated with team members to execute promotional displays, driving sales initiatives.
- Trained new associates on store policies and customer interaction strategies.
- Analyzed customer feedback to improve service delivery and product offerings.
- Crafted high-quality pizzas using traditional techniques and fresh ingredients.
- Managed kitchen operations, ensuring cleanliness and adherence to food safety standards.
- Trained new team members on pizza-making techniques and kitchen protocols.
Server/Manager
2nd & Second Restaurant
St,Petersburg, Fl
04.2021 - 06.2023
- Assisted in project management, ensuring timely completion of deliverables and adherence to strategic goals.
- Managed daily operations to ensure exceptional guest experiences and service quality.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented inventory control measures to optimize stock management and reduce waste.
- Developed scheduling systems to ensure adequate staffing during peak hours.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Coordinated with kitchen staff to streamline communication and enhance overall efficiency.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Server/Catering
Waterloo Restaurant & Catering
Akron, Oh
04.2008 - 08.2011
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Trained new team members on menu knowledge and service protocols.
- Managed multiple tables efficiently during high-volume service periods.
- Implemented upselling techniques to enhance guest experiences and increase sales.
- Maintained cleanliness and organization of dining area to ensure optimal ambiance.
- Resolved customer complaints swiftly, fostering positive dining experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cashier/Manager
ACME Groceries
Akron, Oh
04.2001 - 08.2004
- Supervised daily operations of cashier team, ensuring high standards of customer service and operational efficiency.
- Developed training programs for new cashiers, enhancing staff performance and reducing onboarding time.
- Implemented cash handling procedures, improving accuracy and minimizing discrepancies in financial reporting.
- Streamlined checkout processes, increasing transaction speed and elevating customer satisfaction ratings.
- Monitored inventory levels at checkout stations, coordinating with suppliers to ensure product availability.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences and loyalty.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Built positive relationships with customers to increase repeat business.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
GED - Ohio
East High
01-2000
Skills
- Achieved consistent cash drawer accuracy, reinforcing financial accountability
- Transformed opening and closing procedures, significantly enhancing operational efficiency
- Maintained exemplary cleanliness and optimized dish management for superior service
- Strong work ethic
- Exceptional customer service
- Professional appearance
Languages
English
Timeline
Server
Chillis Grille and Bar
06.2025 - Current
Delivery Driver/ Sales Associate
Marco Pizza
07.2023 - 09.2023
Server/Manager
2nd & Second Restaurant
04.2021 - 06.2023
Server/Catering
Waterloo Restaurant & Catering
04.2008 - 08.2011
Cashier/Manager
ACME Groceries
04.2001 - 08.2004
GED - Ohio
East High