Salesforce
Open To Work
Roxanna Nwachukwu
Salesforce Administrator
Sioux Falls,South Dakota
Work Preference
Summary
Tech-savvy Salesforce Administrator manages profiles, workflows and groups with ease. Organized employee maintains cloud, reports and dashboards for company and clients. Thoroughly updates, installs and configures Salesforce systems to boost performance.
Overview
10
10
years of professional experience
Work History
Salesforce Administrator & Implementation Support
Iowa State University
01.2021 - 01.2025
- Configured fields, formulas, page layouts, and object structures based on requirements.
- Conducted UAT testing for new features, automations, layouts, and data logic before launch.
- Assisted integration efforts by validating data syncs, mapping logic, and preparing clean datasets.
- Improved user experience through page layout redesign and clearer field organization.
- Worked with stakeholders to determine required data, visibility rules, and reporting needs.
- Supported Flows by documenting process logic and helping test automation behavior.
- Built reports and dashboards aligned with KPIs for admissions and operational teams.
- Created documentation, process notes, and training materials for system updates.
Data Analyst & CRM Operations
Iowa State University
01.2020 - 01.2021
- Cleaned and validated CRM data to improve reporting accuracy.
- Built dashboards and datasets to support operational decision-making.
- Improved data processes through segmentation, mapping, and cleanup.
Recruitment Operations & Systems Coordination
Iowa State University
01.2015 - 01.2020
- Built tracking systems and data collection frameworks for recruitment pipelines.
- Collaborated with departments to refine data needs and improve workflow efficiency.
Education
Certification in Counselor Education - Counselor Education
Univ. of Wisconsin-Whitewater
Whitewater12-2012
M.S. - Higher Education & Adult Education
Univ. of Wisconsin-Platteville
Platteville06-2010
B.S. - Zoology
Univ. of Wisconsin-Madison
Madison06-2003
Skills
- Implementation support and process mapping
- Field and data model configuration
- User acceptance testing and quality assurance
- Requirements validation
- Page layout optimization
- Data cleanup and formula fields
- Flow builder assistance
- Integration testing support
Core Implementation Skills
- Implementation Support
- Field & Data Model Configuration
- UAT & QA Testing
- Requirements Validation
- Process Mapping
- Page Layout Optimization
- Formula Fields
- Data Cleanup
- Flow Builder Support
- Integration Testing Support
- Documentation & Training
- Reports & Dashboards
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Marketing Cloud
Microsoft Excel
Data Loader
Microsoft Word
ServiceNow
Confluence
Jira
Microsoft office suite
TruDialog
Timeline
Salesforce Administrator & Implementation Support
Iowa State University
01.2021 - 01.2025
Data Analyst & CRM Operations
Iowa State University
01.2020 - 01.2021
Recruitment Operations & Systems Coordination
Iowa State University
01.2015 - 01.2020
Certification in Counselor Education - Counselor Education
Univ. of Wisconsin-Whitewater
M.S. - Higher Education & Adult Education
Univ. of Wisconsin-Platteville
B.S. - Zoology
Univ. of Wisconsin-Madison