Roxanna Reyes
Hale Center,Texas
Summary
As a Medical Coding & Billing Specialist with six years of experience, I am highly skilled in efficient communication. I am a dedicated professional with demonstrated strengths in customer service, management, and trend tracking. I am good at troubleshooting problems and building successful solutions. As a hope for the Hub Program participant, I was trained in database searches, condition reporting, and documentation requirements.
Demonstrated proficiency in streamlining administrative operations by coordinating schedules and managing communications, which contributed to enhanced team efficiency. Developed and maintained a comprehensive filing system that improved data retrieval processes and ensured compliance with organizational standards. Organized community outreach events that fostered relationships with local partners, thereby increasing program visibility and participation. Supported team members through effective calendar management and appointment settings, ensuring timely attendance and operational continuity.
Overview
12
12
years of professional experience
Work History
Operations Assistant
Family Promise of Lubbock
Lubbock, Tx
09.2025 - Current
- Streamlined daily administrative operations by coordinating schedules and managing communications, resulting in improved team efficiency.
- Developed and maintained a comprehensive filing system that enhanced data retrieval and ensured compliance with organizational standards.
- Assisted in organizing community outreach events, fostering relationships with local partners and increasing program visibility and participation.
Administrator
West Texas Kids Clinic
Lubbock, TX
01.2023 - Current
- Greeting visitors, answering phones and direct inquiries.
- Maintained physical records and online database for the entire office.
- Supported Team members with complex scheduled tasks, managed office calendar and appointment settings to ensure on-time attendance.
- Corresponded on behalf of the clinic to insurance offices, clients, and other businesses in order to maintain day to day operations.
- Developed administrative staff by providing information, educational opportunities, and experiential growth opportunities.
Administrative Assistant
Hope For The Hub
Lubbock, TX
01.2025 - 09.2025
- Supports the organization's daily operations with tasks, errands, and clear communication, and assists in organizing weekly events.
- Answers phone and handles correspondence with volunteers and participants.
- Maintains and updates current participant records, onboards participants applying for the program, and assists with program development.
- Prepares invoices, tracks expenses, and reconciles accounts.
- Maintains a clean and organized office environment, organizes office supplies, and tracks inventory.
Recovery Coach Specialist
Plainview Serenity Center
Plainview
01.2020 - 01.2022
- Testified in court regarding client behavior, treatment goals, and progress.
- Developed and implemented individualized treatment plans.
- Provided group, family, and individual counseling to support recovery goals.
- Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
Employment Specialist
Express Employment
Plainview
01.2016 - 01.2020
- Maintained records of consumer employment activity such as potential and current employers.
- Conducted pre-screening interviews and prepared preliminary evaluations to refer best qualified applicants to departments for selections.
Administrative Representative
Covenant Clinic
Lubbock
01.2014 - 01.2016
- Updated and maintained information in customer accounts.
- Greeting incoming visitors and customers professionally and providing friendly, knowledge assistance.
Education
Hope for the Hub Career Launch Program -
Lubbock, TexasDiploma -
Lubbock High School
Lubbock, TexasSkills
- Proficient in Google
- Proficient in Excel
- Proficient in Microsoft Suites
- Excellent Time Management
- 50 WPM Typing Speed
- Experienced Customer Service Skills
- Exceptional Customer Service Skills
- Calendar management
- Data entry
- Client communication
- Event coordination
References
- Mark Daniel, Executive Director, Hope for the Hub, Mark@lovethehub.org, 806-404-4966
- Erica Bright, Program Director, Hope for the Hub, erica@lovethehub.org, 806-300-1544
Personal Information
Title: Administrative Assistant
Timeline
Operations Assistant
Family Promise of Lubbock
09.2025 - Current
Administrative Assistant
Hope For The Hub
01.2025 - 09.2025
Administrator
West Texas Kids Clinic
01.2023 - Current
Recovery Coach Specialist
Plainview Serenity Center
01.2020 - 01.2022
Employment Specialist
Express Employment
01.2016 - 01.2020
Administrative Representative
Covenant Clinic
01.2014 - 01.2016
Hope for the Hub Career Launch Program -
Diploma -
Lubbock High School