Roxanne Arevalo
San Juan ,TX
Summary
Dynamic Supervisor at Charter Spectrum with a proven track record in enhancing team productivity and customer satisfaction. Skilled in training and mentoring, I leverage analytical thinking to solve complex problems and foster a collaborative environment. Achieved consistent performance metrics through effective staff management and goal-oriented project oversight.
Overview
10
10
years of professional experience
Work History
Supervisor
Charter Spectrum
09.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Project Director
University Of Texas At Austin
09.2019 - 09.2021
- Cultivated a positive work environment, fostering open communication channels and encouraging team members to share ideas for continuous improvement.
- Enhanced team productivity through regular progress tracking and performance evaluations.
- Achieved consistent on-time project completion by establishing clear goals and timelines for team members.
- Monitored project and program quality to meet audit expectations.
- Identified opportunities for process improvement, implementing changes that led to increased efficiency within the organization.
Billing Representative
Charter Spectrum
09.2022 - 09.2023
- Reviewed and solved account and billing discrepancies.
- Collaborated closely with sales and customer service teams to ensure seamless communication and issue resolution.
- Coordinated with intermediate parties to obtain payments and resolve issues.
- Received incoming information and entered into database system.
- Achieved consistent performance metrics targets by prioritizing tasks effectively amid fluctuating workloads.
911 Dispatcher
Weslaco Police Department
03.2021 - 09.2022
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Sales Associate
JCPenney
06.2015 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associates Interdisciplinary Studies - Education
South Texas College
McAllen, TX03.2022
High School Diploma -
Weslaco High School
Weslaco, TX05.2015
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Analytical thinking
- Team building
- Project management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
Charter Spectrum
09.2024 - Current
Billing Representative
Charter Spectrum
09.2022 - 09.2023
911 Dispatcher
Weslaco Police Department
03.2021 - 09.2022
Project Director
University Of Texas At Austin
09.2019 - 09.2021
Sales Associate
JCPenney
06.2015 - 12.2017
Associates Interdisciplinary Studies - Education
South Texas College
High School Diploma -
Weslaco High School
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