Roxanne Bartrum
Queens,New York
Summary
Motivated professional with a proven track record of mastering new skills rapidly and working effectively in independent settings. Demonstrates strong adaptability and exceptional interpersonal abilities, contributing to team success and organizational objectives. Committed to maintaining a high work ethic and effective communication in all interactions. Ready to tackle new challenges and support dynamic team environments.
Overview
12
12
years of professional experience
Work History
Product Specialist/Marketing Assistant
Massy Distribution Ltd.
Georgetown, Guyana
09.2023 - 12.2024
- Collaborated with sales teams to provide product information and support.
- Managed inventory levels to ensure availability of popular products.
- Created engaging promotional materials highlighting key product benefits.
- Supported training sessions for new team members on product details.
- Tracked inventory levels of company's products at various distribution centers.
- Prepared reports on sales figures, competitor activities, and customer feedback.
- Organized promotional events such as trade shows and seminars to showcase products.
- Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.
- Collaborated with team members to brainstorm creative marketing ideas.
- Prepared reports summarizing campaign activities for team review.
- Provided administrative support to the Marketing Manager on a daily basis.
- Assisted in organizing promotional events and tradeshows.
- Created presentations for internal meetings or external clients using PowerPoint, Excel etc.
Insurance Claims Specialist
North America Life & General Insurance Co. Ltd.
Georgetown, Guyana
05.2013 - 05.2023
- Processed insurance claims efficiently and accurately in a fast-paced environment.
- Reviewed policy documents to verify coverage details and eligibility.
- Communicated with clients to gather necessary information for claim evaluations.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Collaborated with team members to ensure compliance with company policies and regulations.
- Calculated benefit payments based on policy terms, coverage limits, and applicable regulations.
- Maintained detailed records of all claim activities including correspondence, decisions, payments.
- Analyzed claim records, policy provisions, and other relevant documents to determine validity of claims.
- Participated in training sessions conducted by insurers on new products and services.
- Resolved customer complaints related to insurance claim processing.
- Developed strategies for improving customer service standards within the department.
- Organized information by using spreadsheets, databases or word processing applications.
- Precisely calculated refunds, premiums, and adjustments.
Education
Master of Science - Logistics And Supply Chain Management
Jain (Deemed To Be University of India)
India06-2023
Bachelor of Science - Business Management
University of Guyana
Guyana06-2020
Skills
- Data analysis
- Problem solving
- Effective communication
- Collaboration skills
- Adaptability
- Time management
- Problem-solving abilities
- Customer service
- Microsoft Excel
- Report preparation
- Data entry
- Microsoft office expertise
- Document scanning
- Administrative support
Languages
English
Professional
Timeline
Product Specialist/Marketing Assistant
Massy Distribution Ltd.
09.2023 - 12.2024
Insurance Claims Specialist
North America Life & General Insurance Co. Ltd.
05.2013 - 05.2023
Master of Science - Logistics And Supply Chain Management
Jain (Deemed To Be University of India)
Bachelor of Science - Business Management
University of Guyana