Roxanne Box
Naperville,IL
Summary
Dedicated employee with a reputation for punctuality, seeking employment opportunities where commitment to exceptional customer service and maintaining a positive attitude can truly make a difference. Experienced in delivering high-quality service to diverse clientele, thrives in fast-paced environments and excels at problem-solving. Committed to exceeding expectations and contributing to the success of any team.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
CVS Caremark
Naperville, IL
08.2023 - Current
- Provided customer service by answering patient questions and addressing concerns.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Called patients to give status update on account
Financial Services Representative
LSI
IL
10.2022 - 08.2023
- Flexible, open-minded and solution-oriented with the ability to adapt to a fast-paced and changing environment
- Answered incoming calls in a professional manner.
- Provided customer service to clients regarding banking products and services.
- Handled incoming calls from customers regarding their accounts or banking needs.
- Analyzed customer data to identify potential cross-selling opportunities for additional bank products and services.
- Advised customers on bank products, services and financial planning options.
- Attend to customer banking needs, including transfers, loan payments, resetting locked online accounts
Package Handler
Amazon
60532
10.2022 - 03.2023
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks. Lifting up 50lbs
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to environmental goals by efficiently sorting recyclable packaging materials from waste.
Contact Center Representative
Advocate Health Care
Chicago, Illinois
01.2019 - 11.2019
- Maintained strong call control and quickly worked through scripts to address problems.
- Assisted patients with canceling and rescheduling appointments.
- Scheduled patient appointments efficiently, ensuring optimal utilization of medical staff time.
Sales Associates
DTLR
Country Club Hills, IL
06.2014 - 08.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
Education
High School Diploma -
Hillcrest High School
05-2013
Skills
- Customer Service
- Analytical Thinking
- Problem Solving
- Multitasking
- Attention to detail
- Growing sales
- Active listening
- Product Expertise
- Negotiating
- Dependable
Accomplishments
- Increased cross-selling by 15%
- Awarded top sales performer for 6 consecutive months straight
100% on quality for 12months straight working at a call center
Timeline
Patient Service Representative
CVS Caremark
08.2023 - Current
Financial Services Representative
LSI
10.2022 - 08.2023
Package Handler
Amazon
10.2022 - 03.2023
Contact Center Representative
Advocate Health Care
01.2019 - 11.2019
Sales Associates
DTLR
06.2014 - 08.2017
High School Diploma -
Hillcrest High School