Roxanne Cain
Waterford,PA
Summary
Overview
22
22
years of professional experience
1
1
Certification
Work History
Client Services Clinical Professional
CPSI
Mobile, AL
11.2013 - Current
- Review and resolve client concerns and issues, researching relevant details and clearly communicating solutions.
- Follow up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Deliver high level of service to clients to both maintain and extend relationships for future business opportunities.
- Maintain client relationships and listened to needs and pain points to provide strategic internal feedback.
- Personalize client experience, identifying unique needs while providing information and services to match.
- Promote client satisfaction by working with operational teams in proper resolution of service issues.
- Implement and master new technologies to improve client service.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Prepared custom training course materials and presentations for corporate training.
- Explained goals and expectations required of trainees.
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
Charge Nurse
Sarasota Bay Club
Sarasota, FL
02.2002 - 09.2013
- Coordinated, tasked and supervised nurses and ancillary staff based on staffing requirements.
- Coordinated and performed patient admissions, transfers and discharges.
- Built and maintained strong working relationships between nursing department and other disciplines.
- Collaborated with multidisciplinary healthcare specialists to devise, implement and modify plans of care defining patient outcome goals
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Utilized computerized Resource and and Electronic Health Record (EHR) system.
- Conducted wound assessments for patients and documented information.
- Worked with healthcare teams to assess patients, manage wounds and monitor healing.
Education
LPN
Crawford County Vocational School
Meadville12.1990
Skills
- Client Relations
- Service Recommendations
- Client Support
- Verbal and Written Communication
- Work Prioritization
- Computer Skills
- Complex Product Knowledge
- Cultural Awareness and Sensitivity
Certification
- Certified Wound Care Nurse (CWCN) - 2002
Timeline
Client Services Clinical Professional
CPSI
11.2013 - Current
Charge Nurse
Sarasota Bay Club
02.2002 - 09.2013
LPN
Crawford County Vocational School
- Certified Wound Care Nurse (CWCN) - 2002
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