Roxanne Cons
San Antonio,TX
Summary
Dedicated Manager's Assistant with 4+ years of experience taking responsibility for various administrative and managerial tasks to keep operations running smoothly. Well-versed in coordinating service operations and monitoring and maintaining inventory.Proven track record in enhancing employee relations and document preparation, demonstrated at Whataburger Restaurants. Excelled in maintaining confidentiality and training coordination, boosting team accountability and performance. Skilled in office administration and customer relations, achieving significant improvements in operational efficiency and client satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Trustworthy Manager's Assistant with background aiding manager by completing daily support tasks. Handled general support duties and special requests with upbeat attitude, speed and flexibility.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager's Assistant
Whataburger Restaurants
San Antonio, TX
05.2020 - Current
- Responded to and directed incoming calls and other communication.
- Utilized [Software] to create and edit correspondence, documents, and materials.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Attended monthly sales meetings and reported pertinent information to employees.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Front Office Coordinator
Desert Rose Dental
Tucson, AZ
11.2023 - 02.2024
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Monitored office supplies by checking inventory and placing orders.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Collect patient and client documents and information upon referral.
- Created and updated records and files to maintain document compliance.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
Education
Dental Assisting
Carrington College - Phoenix
Tucson, AZ05.2013
High School Diploma -
TeenAge Parent Program
Tucson, AZ05.2011
Skills
- Employee Relations
- Filing System Management
- Document Preparation
- Maintaining confidentiality
- Training Coordination
- Supply Restocking
- Customer Relations
- Expense Tracking
- Office Administration
Certification
Servsafe Certifications
Timeline
Front Office Coordinator
Desert Rose Dental
11.2023 - 02.2024
Manager's Assistant
Whataburger Restaurants
05.2020 - Current
Dental Assisting
Carrington College - Phoenix
High School Diploma -
TeenAge Parent Program