Project management professional with a strong focus on customer service excellence. Demonstrates exceptional communication and organizational skills to enhance team performance and ensure consistent adherence to service standards. Committed to driving operational efficiency and delivering measurable improvements.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Dick's Sporting Goods, Inc
Peoria, IL
02.2022 - 01.2026
Managed daily customer service operations to ensure high-quality support.
Resolved escalated customer issues with effective problem-solving techniques.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Monitored daily operations to ensure adherence to service standards and quality.
Fostered positive relationships with customers and team members to enhance collaboration and service quality
Trained new employees on company policies and customer service protocols.
Led cashiers and front-end associates to ensure efficient register operations and customer satisfaction
Shift Manager
Theo's Ice Cream & Cafe
Peoria , IL
05.2021 - 08.2023
Trained and mentored staff in food preparation and customer service techniques to enhance team skills and service quality.
Supervised kitchen staff and maintained daily food service operations.
Managed inventory levels and ordered supplies, ensuring consistent stock availability for seamless operations.
Resolved customer complaints promptly and professionally, improving customer satisfaction and loyalty.
Ensured proper sanitation procedures were followed in all food handling areas.
Conducted regular inspections to uphold cleanliness and sanitation standards.
Customer Service Specialist at Office of Personnel Management-Retirement ServicesCustomer Service Specialist at Office of Personnel Management-Retirement Services