Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roxanne Crawford

Peoria,Illinois

Summary

Project management professional with a strong focus on customer service excellence. Demonstrates exceptional communication and organizational skills to enhance team performance and ensure consistent adherence to service standards. Committed to driving operational efficiency and delivering measurable improvements.

Overview

5
5
years of professional experience

Work History

Customer Service Specialist

Dick's Sporting Goods, Inc
Peoria, IL
02.2022 - 01.2026
  • Managed daily customer service operations to ensure high-quality support.
  • Resolved escalated customer issues with effective problem-solving techniques.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Monitored daily operations to ensure adherence to service standards and quality.
  • Fostered positive relationships with customers and team members to enhance collaboration and service quality
  • Trained new employees on company policies and customer service protocols.
  • Led cashiers and front-end associates to ensure efficient register operations and customer satisfaction

Shift Manager

Theo's Ice Cream & Cafe
Peoria , IL
05.2021 - 08.2023
  • Trained and mentored staff in food preparation and customer service techniques to enhance team skills and service quality.
  • Supervised kitchen staff and maintained daily food service operations.
  • Managed inventory levels and ordered supplies, ensuring consistent stock availability for seamless operations.
  • Resolved customer complaints promptly and professionally, improving customer satisfaction and loyalty.
  • Ensured proper sanitation procedures were followed in all food handling areas.
  • Conducted regular inspections to uphold cleanliness and sanitation standards.

Education

Master of Arts - Criminology And Criminal Justice

Saint Louis University
St. Louis, MO
05-2027

Skills

  • Customer relations
  • Building rapport
  • Communication skills
  • Multi-line phone talent
  • Conflict resolution
  • Time management
  • Project management
  • Leadership
  • Trilingual (French and Spanish)
  • Positive and professional

Languages

French
Limited
Spanish
Professional

Timeline

Customer Service Specialist

Dick's Sporting Goods, Inc
02.2022 - 01.2026

Shift Manager

Theo's Ice Cream & Cafe
05.2021 - 08.2023

Master of Arts - Criminology And Criminal Justice

Saint Louis University
Roxanne Crawford