Roxanne Duran
Litchfield Park,AZ
Summary
Dynamic professional with extensive experience at Marshalls, excelling in customer service and inventory management. Proven ability to enhance team productivity through effective communication and training. Skilled in multitasking and decision-making, successfully implementing merchandising strategies that improved sales performance and customer satisfaction. Committed to fostering a collaborative work environment.
Overview
10
10
years of professional experience
Work History
Coordinator/Key Carrier/ Back Room Coordinator
Marshalls
Avondale, AZ
05.2019 - Current
- Coordinated daily operations to ensure efficient workflow and customer satisfaction.
- Assisted in inventory management, maintaining accurate stock levels and organization.
- Supported team members by training on operational procedures and best practices.
- Executed merchandising strategies to enhance product visibility and sales performance.
- Implemented visual merchandising standards to enhance store presentation and customer experience.
- Assisted in training new employees on operational procedures and customer service protocols.
- Developed streamlined communication processes among departments to improve efficiency and response times.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Support Specialist
Michaels Arts and Crafts
Medford, OR
08.2017 - 12.2024
- Provided exceptional customer support by addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Collaborated with team members to create visually appealing product displays, enhancing customer experience.
- Streamlined communication between departments to improve workflow and responsiveness to customer needs.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
Key Holder/Freight Team Associate
Tuesday Morning
Medford, OR
10.2015 - 05.2020
- Assisted in daily store operations, ensuring a seamless shopping experience for customers.
- Managed inventory levels, conducting regular stock assessments to maintain product availability.
- Trained new employees on customer service protocols and store procedures to enhance team efficiency.
- Implemented visual merchandising strategies to improve product presentation and drive sales growth.
- Monitored cash handling procedures, ensuring accuracy during transactions and end-of-day reconciliations.
- Collaborated with management to develop promotional displays that aligned with seasonal marketing initiatives.
- Oversaw opening and closing procedures, maintaining security standards and operational continuity during shifts.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
Education
General Studies
Mercy High School
Carmichael, CA06-1977
Skills
Multitasking and organization
Customer service
Decision-making
Work Planning and Prioritization
Presenting ideas and plans
Accomplishments
Part of President Club @ Marshalls 0673. Avondale
Timeline
Coordinator/Key Carrier/ Back Room Coordinator
Marshalls
05.2019 - Current
Support Specialist
Michaels Arts and Crafts
08.2017 - 12.2024
Key Holder/Freight Team Associate
Tuesday Morning
10.2015 - 05.2020
General Studies
Mercy High School