ROXANNE GARZA
Laredo,TX
Summary
A dedicated and motivated recent graduate with a bachelor’s degree, I am committed to continuous learning and professional growth. Throughout my academic journey, I demonstrated adaptability and a strong work ethic, always striving to develop new skills to prepare for future career opportunities. My focus is on applying what I’ve learned to make meaningful contributions in a dynamic work environment. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
U-Haul WFH
Phoenix, Arizona
06.2025 - Current
- Assisted customers with inquiries and resolved issues promptly and professionally.
- Handled customer complaints with empathy while following escalation procedures when necessary.
- Participated in training sessions to improve product knowledge and service skills.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Gathered customer feedback through surveys and used the data to improve customer service.
Sales WFH
Omaha Steaks
Omaha, Nebraska
11.2024 - 12.2024
- Completed day-to-day duties accurately and efficiently.
- Developed and implemented sales strategies to increase group sales revenue.
- Processed sales orders accurately and efficiently.
- Created strategies to increase revenue through membership sales, lessons, clinics, tournaments, and merchandise sales.
- Supported the sales process by providing technical expertise during pre-sales engagements.
- Handled customer inquiries and resolved issues through effective communication techniques.
- Collaborated with team members to share best practices and improve sales strategies.
- Presented product features and benefits to customers during phone consultations.
- Maintained knowledge of product offerings to answer questions accurately and effectively.
Cashier
Ross
Laredo, Texas
06.2022 - 11.2022
- Processed customer transactions efficiently at retail location.
- Maintained accurate cash register balance throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Organized merchandise displays to enhance shopping experience.
- Collaborated with team members to ensure smooth operations.
- Handled returns and exchanges according to company policy.
- Ensured cleanliness and organization of checkout area regularly.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Issued receipts, refunds, credits or change due to customers.
- Processed sales transactions to prevent long customer wait times.
Caretaker
Estrella Provider Services
Laredo, Texas
02.2021 - 05.2021
- Assisted elderly clients with daily living activities and personal care tasks.
- Provided companionship and emotional support to enhance client quality of life.
- Maintained a clean and safe environment for clients through regular housekeeping tasks.
- Administered prescribed medications accurately according to care plans.
- Engaged clients in social activities to promote mental stimulation and interaction.
- Performed light housekeeping duties such as laundry, dusting, vacuuming.
- Documented client progress and reported changes to family members and supervisors.
- Provided personal care for elderly clients, including bathing, toileting and dressing.
- Maintained a clean and safe environment in the home setting.
- Prepared meals and snacks according to dietary requirements.
- Administered medications according to doctor's orders.
- Helped with mobility issues by providing physical support.
- Responded quickly in emergency situations.
Education
Master of Science - Criminal Justice/Sociology
Lamar University
Beaumont, TX07-2026
Bachelor's Degree - Criminal Justice, Minor Sociology, Social Work
Lamar University
Beaumont, Texas10.2024
Associate's Degree - Criminal Justice, Minor Psychology
Laredo College
Laredo, Texas05.2020
High School -
United South High School
Laredo, Texas06.2012
Skills
- Adaptability
- Communication
- Fast Learner
- Microsoft Office
- Ability to Work in a Team
- Ability to Work Under Pressure
- Communication Skills
- Reliable
- Organizational Skills
- Integrity
- Positive Work Ethic
- Customer service
- Conflict resolution
- Research skills
- Report writing
- Multitasking and organization
- Complaint resolution
- Money handling
- Punctuality and reliability
- Call center operations
- Inbound and outbound calling
References
- Luis Rangel, from Roosevelt Elementary-UISD, lrang33@yahoo.com, 956-774-6951
- Analy Garcia, from Centauri, analy.iowa31@gmail.com, 956-774-7150
- Alexandra Rodriguez-Mojica, from Gonzalez Middle School-UISD, a.Rodriguez-08@hotmail.com, 956-477-8226
Languages
- English
- Spanish
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Customer Service Representative
U-Haul WFH
06.2025 - Current
Sales WFH
Omaha Steaks
11.2024 - 12.2024
Cashier
Ross
06.2022 - 11.2022
Caretaker
Estrella Provider Services
02.2021 - 05.2021
Master of Science - Criminal Justice/Sociology
Lamar University
Bachelor's Degree - Criminal Justice, Minor Sociology, Social Work
Lamar University
Associate's Degree - Criminal Justice, Minor Psychology
Laredo College
High School -
United South High School
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