Roxanne Kimoto
Antioch,CA
Summary
Customer Service Administrative Functions including Filing, Answering Phones, and Handling Confidential Information Microsoft Office Cashiering
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Representative
AT&T
Pittsburg, CA
09.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Cashier
Shell
06.2022 - Current
- Properly utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, credit card, etc.) to efficiently process customer transactions
- Adhere to proper cash handling procedures to prevent loss of profit in the store per Company Loss Prevention Policy
- Adhere to security controls established by the company regarding drive-offs, burglary and theft prevention, identification checks, counterfeit bills, etc
- Use, operate, clean, deep clean, and maintain cleanliness of all food service equipment (coffee, fountain drink machine, frozen beverages, iced tea, hot dog grille, microwave, etc.)
- Maintain cleanliness/organization of store (inside/outside) including, but not limited to: Restrooms, floors, countertops, shelving, displays, merchandise, food service equipment and area, parking lot, pumps, car wash, and facility property including other outside equipment/units
- Properly stock, clean, organize, and maintain cleanliness/organization of the walk-in cooler and freezer
- Perform inventory duties, including following vendor check-in process, correct product pricing policies, and check/place codes on products according to policy
Front Desk Receptionist/Teacher Aide
The Learning Experience
Antioch, CA
09.2021 - 12.2021
- Followed COVID-19 procedures when checking children in and out of daycare facility
- Completed paperwork necessary for County guidelines for families receiving financial support
- Greeted parents and was the first point of contact both in person and over the phone
- Monitored classroom to ensure safety of children
- Scheduled tours and paid close attention to the schedules of staff to prevent any errors
- Created folders with students’ information and understood confidential information was to be placed in a disclosed location
Customer Service Representative
California Check Cashing
Antioch, CA
04.2021 - 08.2021
- Assisted customers with monetary transactions including money transfers and selling money orders
- Resolved any issues or discrepancies concerning customers’ accounts
- Deescalated situations with customers and made sure they were satisfied
- Utilized computers, calculators and adding machines to calculate daily transactions
- Guided customers through the entire transaction to make sure they understood the process from start to finish
Shift Supervisor
CVS Pharmacy
08.2015 - 03.2020
- Participated in the recruiting and hiring process by facilitating new hire orientation, training and development
- Maintained inventory logs, completed data intake and provided accurate information to corporate office and management
- Provided adequate staffing levels
- Completed payroll process and provided documentation when necessary
- Ensured compliance with safety and health regulations
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
Certification
- CPR Earned 2021
- First Aid Earned 2021
Timeline
Sales Representative
AT&T
09.2024 - Current
Cashier
Shell
06.2022 - Current
Front Desk Receptionist/Teacher Aide
The Learning Experience
09.2021 - 12.2021
Customer Service Representative
California Check Cashing
04.2021 - 08.2021
Shift Supervisor
CVS Pharmacy
08.2015 - 03.2020