Roxanne Kraus
Hamilton,VA
Summary
Results-oriented sales professional with a proven record of exceeding sales renewal targets and enhancing customer relationships. Expertise in identifying customer needs, delivering tailored solutions, and effectively closing deals. Strong skills in communication, negotiation, and problem-solving contribute to exceptional service delivery across diverse business environments. Committed to fostering collaborative team dynamics while driving performance excellence.
Overview
29
29
years of professional experience
Work History
SENIOR INSIDE SALES REPRESENTATIVE
Textron Systems
CHANTILLY, VA
01.2005 - Current
- Successfully manage $13M in software support renewals within the DoD Intelligence Community, maintaining a 95% renewal rate through proactive customer engagement
- Collaborate closely with contracting officers across the DoD Intelligence Community, ensuring compliance with GSA guidelines and federal regulations to facilitate smooth procurement processes and maintain strong customer relationships
- Streamlined order processing by validating customer awards, reviewing entries, verifying purchase orders and submitting maintenance certificates in Salesforce
- Strengthened customer relationships within the DoD Intelligence Community by understanding their objectives and delivering tailored quotes
- Negotiated a $60M contract with the National Geospatial Agency, overseeing the deployment of RemoteView Software products across the Intelligence Community
- Improved sales processes by optimizing customer lifecycle management, from prospecting to loyalty stages
- Forecasted renewals and collaborated with account teams to identify upsell and cross-sell opportunities, driving revenue growth
- Bridged communication between customers and the Finance department to ensure timely payments and resolve discrepancies efficiently
MANAGER, WIRELESS CARRIER RELATIONS
USIntellicom
ATLANTA, GA
01.2000 - 01.2004
- Established and nurtured strategic business relationships with wireless carriers, to expand the reach of prepaid wireless products
- Ensured timelines were met to execute each campaign and all its elements
- Collaborated internally and externally across departments and stakeholders to align goals and roadmaps
- Delivered high level of service and support with efficient follow up for prompt account resolution
MANAGER, WIRELESS CARRIER BUSINESS DEVELOPMENT
TracFone
MIAMI, FL
01.1996 - 01.1999
- Responsible for negotiating airtime rates with wireless carrier to ensure a positive customer experience and maximization of revenue
- Consistently developed strong, sustainable relationships with wireless providers and executive decision makers
- Collaborated with sales team to build product marketing strategies that increased sales and developed sales tools to support the selling process
- Attended and facilitated project portfolio review and prioritized meetings regarding project delivery roadmaps
Education
B.S. - Business Administration
Shepherd University
Shepherdstown, WVSkills
- Relationship Building
- Enterprise Software Sales
- Renewal Process Coordination
- Client Engagement
- Relationship Management
- Effective Communication
- CRM Software Management
- Analytical Financial Reporting
- Effective Problem Resolution
- Effective Workload Management
- Driven Individual
- Project Coordination
- Event Planning
- Contract Administration
Volunteer Experience
- The Ashley, Assisted Living Facility
- Tree of Life, Charity Organization
Timeline
SENIOR INSIDE SALES REPRESENTATIVE
Textron Systems
01.2005 - Current
MANAGER, WIRELESS CARRIER RELATIONS
USIntellicom
01.2000 - 01.2004
MANAGER, WIRELESS CARRIER BUSINESS DEVELOPMENT
TracFone
01.1996 - 01.1999
B.S. - Business Administration
Shepherd University
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