ADP
ROXANNE LOERA
Seasoned HR Partner| Strategic Payroll Leader
New York,United States
Summary
Dynamic HR & Payroll leader with a proven track record at Sugar Factory LLC, excelling in compliance management and culture building. Spearheaded HR operations standardization, enhancing organizational effectiveness and driving employee engagement. Expert in multi-state payroll and labor analytics, delivering strategic insights that optimize workforce performance and support rapid growth.
Overview
19
19
years of professional experience
Skills
- Compliance management
- HRIS management
- Multi-state payroll
- Labor analytics
- Employee relations
- Benefits and compensation management
- Onboarding and orientation
- Culture building
- Organizational development
- SOP development
Software
Paychex
Paylocity
Dominion Payroll
EHX
Toast
Aloha
PayKonnect
Tabit
Work History
Director of HR
Sugar Factory LLC
New York, United States
09.2016 - Current
- Led the rebuild and standardization of HR operations across multiple corporate and franchise entities, ensuring enterprise-wide compliance and scalable HR practices.
- Served as a strategic advisor to ownership and investors, delivering guidance on workforce strategy, organizational effectiveness, and operational optimization.
- Executed multi-state payroll operations for corporate and franchise locations, enhancing accuracy, compliance, and cost efficiency.
- Main point of contact for payroll, benefits, and employee relations matters
- Directed the redesign of employee handbooks and operational manuals to strengthen governance, compliance, and franchise alignment.
- Implemented workforce and labor analytics tools to improve forecasting, control labor costs, and inform executive decision-making.
- Championed enterprise on-boarding, training, and development initiatives to build leadership capability and support succession planning.
- Partnered with executives and internal auditors to manage complex employee relations issues and lead compliance investigations.
HR/Culture Manager
Brooklyn Boulders
Brooklyn, United States
11.2015 - 07.2016
- Developed & executed HR initiatives in four facilities across three states, cultivating trust and collaboration.
- Guided senior leadership in strategic staff planning and cultural compatibility.
- Led the transition to a new HRIS and payroll system, ensuring seamless integration and data accuracy.
- Launched national health benefits plans and fairs, boosting employee satisfaction and retention.
- Collaborated with training directors to develop HR best practices and compliance training materials.
- Provided guidance and support to employees regarding cultural issues in the workplace.
- Created policies and procedures that aligned with the company's core values.
Benefits Coordinator
Empire State Realty Trust
New York, United States
04.2015 - 11.2015
- Supported the administration and ongoing management of comprehensive employee benefits programs, including medical, dental, vision, ancillary benefits, retirement plans, 401(k), commuter benefits, FSA/HSA, and wellness programs for 900+ employees across 15 tri-state locations.
- Assisted with ACA compliance initiatives, including system implementation, data validation, and FY2015 IRS filing support.
- Designed and implemented a streamlined Accident & Injury Report form, improving consistency and efficiency in claims management across all locations.
HR & Culture Generalist
Boloco
Boston, United States
10.2010 - 04.2014
- Partnered with leadership to support HR and payroll operations across the employee life-cycle.
- Led internal communications initiatives, including monthly employee newsletters to drive engagement.
- Administered benefits and enrollment for 350+ employees, workers' compensation claims, and 401(k) funding with a focus on compliance.
- Created and instituted on-boarding systems optimizing efficiency, retention, and cultural alignment.
- Administered employee data and life-cycle changes within ADP and multiple ATS platforms.
- Verified employee time records and resolved discrepancies promptly.
- Utilized problem solving skills to troubleshoot technical issues related to software applications or hardware devices.
- Supported employee relations and performance reviews in partnership with management.
- Conducted compliance audits related to I-9s, PTO, and benefits eligibility.
Office Manager & Recruiting Assistant
LECG, LLC
Cambridge, United States
08.2007 - 05.2009
- Oversaw day-to-day operations of a 35+ person legal & economic consulting firm, including recruitment logistics and paperwork processing.
- Assisted in recruiting, onboarding and training new employees.
- Developed evacuation procedures to ensure compliance with safety regulations and personnel well-being.
- Compiled expense reports and reconciled invoices to ensure accurate financial records.
- Partnered with national records management teams to guarantee proper handling of all local onsite records and databases.
- Organized staff morale events and recognition programs to cultivate a positive workplace culture.
Education
Bachelor's Degree - International Relations
Northeastern University
Boston, MA01.2010
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
International Culture
Literature
Film Noir
Baseball, Football, Hockey & Sumo
Baking