Summary
Overview
Skills
Software
Work History
Education
Work Availability
Interests
Generic
ROXANNE LOERA

ROXANNE LOERA

Seasoned HR Partner| Strategic Payroll Leader
New York,United States

Summary

Dynamic HR & Payroll leader with a proven track record at Sugar Factory LLC, excelling in compliance management and culture building. Spearheaded HR operations standardization, enhancing organizational effectiveness and driving employee engagement. Expert in multi-state payroll and labor analytics, delivering strategic insights that optimize workforce performance and support rapid growth.

Overview

19
19
years of professional experience

Skills

  • Compliance management
  • HRIS management
  • Multi-state payroll
  • Labor analytics
  • Employee relations
  • Benefits and compensation management
  • Onboarding and orientation
  • Culture building
  • Organizational development
  • SOP development

Software

ADP

Paychex

Paylocity

Dominion Payroll

EHX

Toast

Aloha

PayKonnect

Tabit

Work History

Director of HR

Sugar Factory LLC
New York, United States
09.2016 - Current
  • Led the rebuild and standardization of HR operations across multiple corporate and franchise entities, ensuring enterprise-wide compliance and scalable HR practices.
  • Served as a strategic advisor to ownership and investors, delivering guidance on workforce strategy, organizational effectiveness, and operational optimization.
  • Executed multi-state payroll operations for corporate and franchise locations, enhancing accuracy, compliance, and cost efficiency.
  • Main point of contact for payroll, benefits, and employee relations matters
  • Directed the redesign of employee handbooks and operational manuals to strengthen governance, compliance, and franchise alignment.
  • Implemented workforce and labor analytics tools to improve forecasting, control labor costs, and inform executive decision-making.
  • Championed enterprise on-boarding, training, and development initiatives to build leadership capability and support succession planning.
  • Partnered with executives and internal auditors to manage complex employee relations issues and lead compliance investigations.

HR/Culture Manager

Brooklyn Boulders
Brooklyn, United States
11.2015 - 07.2016
  • Developed & executed HR initiatives in four facilities across three states, cultivating trust and collaboration.
  • Guided senior leadership in strategic staff planning and cultural compatibility.
  • Led the transition to a new HRIS and payroll system, ensuring seamless integration and data accuracy.
  • Launched national health benefits plans and fairs, boosting employee satisfaction and retention.
  • Collaborated with training directors to develop HR best practices and compliance training materials.
  • Provided guidance and support to employees regarding cultural issues in the workplace.
  • Created policies and procedures that aligned with the company's core values.

Benefits Coordinator

Empire State Realty Trust
New York, United States
04.2015 - 11.2015
  • Supported the administration and ongoing management of comprehensive employee benefits programs, including medical, dental, vision, ancillary benefits, retirement plans, 401(k), commuter benefits, FSA/HSA, and wellness programs for 900+ employees across 15 tri-state locations.
  • Assisted with ACA compliance initiatives, including system implementation, data validation, and FY2015 IRS filing support.
  • Designed and implemented a streamlined Accident & Injury Report form, improving consistency and efficiency in claims management across all locations.

HR & Culture Generalist

Boloco
Boston, United States
10.2010 - 04.2014
  • Partnered with leadership to support HR and payroll operations across the employee life-cycle.
  • Led internal communications initiatives, including monthly employee newsletters to drive engagement.
  • Administered benefits and enrollment for 350+ employees, workers' compensation claims, and 401(k) funding with a focus on compliance.
  • Created and instituted on-boarding systems optimizing efficiency, retention, and cultural alignment.
  • Administered employee data and life-cycle changes within ADP and multiple ATS platforms.
  • Verified employee time records and resolved discrepancies promptly.
  • Utilized problem solving skills to troubleshoot technical issues related to software applications or hardware devices.
  • Supported employee relations and performance reviews in partnership with management.
  • Conducted compliance audits related to I-9s, PTO, and benefits eligibility.

Office Manager & Recruiting Assistant

LECG, LLC
Cambridge, United States
08.2007 - 05.2009
  • Oversaw day-to-day operations of a 35+ person legal & economic consulting firm, including recruitment logistics and paperwork processing.
  • Assisted in recruiting, onboarding and training new employees.
  • Developed evacuation procedures to ensure compliance with safety regulations and personnel well-being.
  • Compiled expense reports and reconciled invoices to ensure accurate financial records.
  • Partnered with national records management teams to guarantee proper handling of all local onsite records and databases.
  • Organized staff morale events and recognition programs to cultivate a positive workplace culture.

Education

Bachelor's Degree - International Relations

Northeastern University
Boston, MA
01.2010

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Interests

International Culture

Literature

Film Noir

Baseball, Football, Hockey & Sumo

Baking

ROXANNE LOERASeasoned HR Partner| Strategic Payroll Leader