Roxanne Loya
Monterey,CA
Summary
Reliable ,dedicated, & determined individual with mindset of there is ALWAYS room for improvement, and always willing to improve. Relentless work ethic that is self-taught, i will go above & beyond to succeed. Motivated to consistently produce high quality results, maximize productivity, & ultimately make a positive impact to a company/ team that can in turn positivley impact me.
Overview
8
8
years of professional experience
Work History
Property Caretaker
Vacasa Vacation Rentals
10.2022 - Current
- Maintained properties appearances by planting flowers and shrubs, adding decor, seeking out any issues and finding solutions quickly, yet effectively.
- Managed supplies and equipment inventories and replenishments to meet operational needs.
- Maintained smart property exteriors by cleaning and repairing gutters, windows and doors.
- Built positive professional relationships for high satisfaction levels.
- Addressed maintenance needs for multiple properties for smooth, professional guest support.
- Inspected units conditions and implemented corrective repairs to maintain safety and use.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with home owners to ensure satisfaction, while meeting and maintaining high standards.
Memory Care Program Director
Watermark Communities
02.2016 - 09.2022
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Conducted tours of facility to prospective residents and families.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Worked in fast-paced environment with competing demands for time and attention.
- Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
- Led, directed and motivated others to innovate and excel.
- Managed 6 employees caring for 20 residents.
Songbird Care Homes
Songbird Inc
02.2017 - 01.2019
- Reordered medication to maintain adequate supply.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
Education
GED -
El Puente
Salinas, CA06.2014
Skills
- Rental Management
- Creative and Adaptable
- Grounds and Facility Inspection
- Daily Facility Operations
- Serve Customers
- Issue Resolution
- Administrative Leadership
- Home Turnovers
- Property Assessments
Accomplishments
- Youngest woman to ever direct Memory Care Unit at a community that is top 3 rated out of more than 70 Watermark Retirement Communites nationwide. (22)
Timeline
Property Caretaker
Vacasa Vacation Rentals
10.2022 - Current
Songbird Care Homes
Songbird Inc
02.2017 - 01.2019
Memory Care Program Director
Watermark Communities
02.2016 - 09.2022
GED -
El Puente
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