Roxanne Marrero
Cicero,IL
Summary
Accomplished Waitress Trainer at Texas Roadhouse, adept in enhancing customer satisfaction and streamlining service operations. With over 15 years of experience in bartending and serving, I excel in communication, swiftly resolving guest concerns, and elevating service standards. My expertise in training staff ensures consistent excellence in customer service, contributing to sustained high satisfaction rates.
Overview
6
6
years of professional experience
Work History
Waitress Trainer
Texas Roadhouse
Countryside
09.2016 - 10.2022
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Education
Associates - Liberal Studies
Morton College
Cicero, IL05.2021
Skills
I can wait on tables
I’ve trained multiple servers on the floor and behind the bar
I have over 15 years of bartending and serving experience
Timeline
Waitress Trainer
Texas Roadhouse
09.2016 - 10.2022
Associates - Liberal Studies
Morton College