ROXANNE MELFE
Sewell,NJ
Summary
Seasoned operations leader experienced in driving great team success by coaching, and motivation to increase financial profitability, operational efficient and customer satisfaction. Possessing in-depth knowledge of Fiserv with over 20 years of experience in building successful compliance programs within the banking industry. Excellent reputation for resolving problems and improving client satisfaction.
Overview
27
27
years of professional experience
Work History
DIRECTOR OF BRANCH OPERATIONS
FIRST HARVEST
03.2021 - Current
- Handled all branch operations including the approval of deposits and handling withdrawals and other operations-related transactions for the amount up to the authorized approval limit
- Audited tasks completed by Customer Service Specialists and investigated out-of-balance situations
- Performed tasks normally performed by the branch operations staff(s) when needed
- Maintained a high level of awareness in areas of regulatory compliance, fraud security matters, and adherence to the companies' policies and procedures
- Trained and managed new branch operation staff(s) in basic job skills, regulatory compliance, fraud, policies and procedures.
ASSISTANT VICE PRESIDENT/BRANCH MANAGER
PARKE BANK
08.2011 - 03.2021
- Assist customers with online banking set up including bill pay
- Primary contact for assisting co-workers with a wide array of DNA platform/teller questions
- Responsible for opening cases on Service Point for DNA Web
- Work as a liaison between the bank customer and operations
- Ordered, closed and altered card limits for debit cards through DNA
- Process accounting department transactions
- Setup and managed Positive Pay, ACH, and wire transfers
- Proficient with DNA publisher
- Responsible for training new employees on the DNA platform/teller.
BUSINESS CENTER MANAGER
PENNSYLVAINA BUSINESS BANK/NOVA BANK
03.1999 - 12.2010
- Managed a staff of 5 employees
- Successfully acquired new accounts by 'cold calling' on local business
- Facilitated the loan process from application to closing
- Guided branch through successful conversion to a new computer system, products, and procedures, resulting in enhanced customer services
- Responsible for approval and management of daily branch overdraft
- Managed vault operations, ATM settlement and end of the day settlement
- Trained all new tellers and became the training center for other branches due to the large volume of customers.
TELLER
THE BANK OF GLOUCESTER COUNTY
07.1997 - 03.1999
- Assisted customers with daily deposits and withdrawals
- Directed customer complaints and issues to the proper department for resolution
- Worked with branch administration to create new manuals
- Assisted with companywide computer updates
- Assisted with training new branch staff.
Education
HIGH SCHOOL DIPLOMA/COLLEGE PREP -
GLOUCESTER CITY HIGH SCHOOL
GLOUCESTER CITY, NJ06.1997
Skills
- Advanced knowledge of DNA
- Operational budgeting
- Profound ability to interact with new and existing customers
- Sales strategies/tactics
- Team-building
- Exceptional oral and written communication
- Understands state and federal banking regulations
- Leadership/Management
- Vendor relations
- MS Word, Excel, and Outlook
- Notary Public
- BVS Banking Training Courses
Associations
- Greater Woodbury Chamber of Commerce
- Gloucester County Chamber of Commerce
- South Jersey Bankers Association
- Washington Township Chamber of Commerce
- Washington Township Rotary Club President 2016-2017
Additional Knowledge
- American Institute of Banking
- Bankers Window
- Evision
- Synergy
- DNA
- IDentify
- IS Research
Timeline
DIRECTOR OF BRANCH OPERATIONS
FIRST HARVEST
03.2021 - Current
ASSISTANT VICE PRESIDENT/BRANCH MANAGER
PARKE BANK
08.2011 - 03.2021
BUSINESS CENTER MANAGER
PENNSYLVAINA BUSINESS BANK/NOVA BANK
03.1999 - 12.2010
TELLER
THE BANK OF GLOUCESTER COUNTY
07.1997 - 03.1999
HIGH SCHOOL DIPLOMA/COLLEGE PREP -
GLOUCESTER CITY HIGH SCHOOL
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