Roxanne Okano
Summary
Hardworking leader and team player gifted at both hard and soft skill sets. Prioritizes completing interests to the benefit of customers and the team. Pushes through both physical and mental exhaustion in pursuit of excellence. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
2
2
years of professional experience
Work History
Shift Leader/Team Member
Honey Treat Yogurt
02.2023 - 05.2023
- Worked as a Shift Leader after the first week of being hired.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Served and prepared orders for customers.
- Cultivated positive relationships with regulars.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Shift Manager/Team Member
Menchie's Frozen Yogurt
03.2021 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction in person and over the phone.
- Managed shift operations including both openings and closings.
- Managed inventory and contributed to shipment unloads to stock with necessary supplies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collected, arranged, and input information into database system for online menu and orders.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Bachelor of Science - Biology
University of Nevada
Reno, NV05.2026
High School Diploma -
West Career And Technical Academy
Las Vegas, NV05.2022
Skills
- Assigning Work
- Monetary Transactions
- Staff Training
- Complaint Resolution
- Quality Inspections
- Rewards Programs
- Verbal and Written Communication
- Team Leadership
- Smoothie Making
- Cake Decorator
- Shift Checklists
- Shift Paperwork Completion
Timeline
Shift Leader/Team Member
Honey Treat Yogurt
02.2023 - 05.2023
Shift Manager/Team Member
Menchie's Frozen Yogurt
03.2021 - 01.2023
Bachelor of Science - Biology
University of Nevada
High School Diploma -
West Career And Technical Academy
Similar Profiles
Odinaka NwosuOdinaka Nwosu
Plumbing and Pipe Fitting at Honey Treat AcademyPlumbing and Pipe Fitting at Honey Treat Academy
Codi SuttonCodi Sutton
1st Year Hairdressing Apprentice at Honey Honey Salon1st Year Hairdressing Apprentice at Honey Honey Salon
Ethan WysorEthan Wysor
Gulick & Co. LLC at Harvey TreatGulick & Co. LLC at Harvey Treat
Sean LattibeaudaireSean Lattibeaudaire
Shift Leader/Team Member at DicedShift Leader/Team Member at Diced
Eva MartinezEva Martinez
Shift Leader/Team Member at The Halal GuysShift Leader/Team Member at The Halal Guys