Roxanne Pearce
Wenatchee
Summary
Dynamic Lead Ophthalmic Technician at Confluence Health with expertise in patient scheduling and effective multitasking. Achieved optimal patient flow while ensuring high-quality care. Skilled in transaction management and fostering strong customer relationships, consistently enhancing patient satisfaction and operational efficiency.
Overview
23
23
years of professional experience
Work History
Lead Ophthalmic Technician
Confluence Health
06.2024 - Current
- Optimized appointment scheduling to maximize daily patient flow while maintaining high-quality clinical interactions.
- Promoted a safe work environment by adhering to strict sterilization protocols and infection control measures during all procedures.
- Answered multi-line phone system and enthusiastically greeted callers.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Managed doctor's calendars, vacations, and scheduling appointments.
E Commerce Shopper
Fred Meyer
05.2019 - 06.2024
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
Cashier
Minnie H Tanmaster
09.2002 - 06.2004
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Team Member
Target
10.2001 - 06.2002
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
Education
Certificate - American Sign Language (ASL)
Lake Region State College
Devils Lake, NDHighschool Diploma -
Eastmont Senior High School
East Wenatchee, WA06.2001
Skills
- Transaction Management
- Effective Multitasking
- Online Ordering Familiarity
- Patient care
- Telephone customer support
- Maintaining confidentiality
- Patient scheduling
- Appointment management
Timeline
Lead Ophthalmic Technician
Confluence Health
06.2024 - Current
E Commerce Shopper
Fred Meyer
05.2019 - 06.2024
Cashier
Minnie H Tanmaster
09.2002 - 06.2004
Team Member
Target
10.2001 - 06.2002
Certificate - American Sign Language (ASL)
Lake Region State College
Highschool Diploma -
Eastmont Senior High School
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