Monica Urdiales
Calumet City,IL
Summary
Lead-level professional with extensive experience in ophthalmic care, event coordination, and high-volume service environments. Strengths include project management, time management, and decision-making, with a record of improving operations, supporting teams, and maintaining quality service under pressure.
Overview
22
22
years of professional experience
Work History
Lead Ophthalmic Technician
Midwest Eye Center
Calumet City, IL
09.2020 - Current
- Coordinated patient intake, chart preparation, and exam room readiness for efficient provider throughput.
- Verified medical histories, medications, and chief complaints before examinations to improve visit accuracy.
- Maintained sterilized instruments, organized supplies, and upheld clinical safety standards across exam rooms.
- Assisted physicians with minor in-office procedures and preoperative ophthalmic evaluations.
- Contributed to practice growth by identifying opportunities for process improvements and implementing changes that led to increased efficiency in daily operations.
Event Coordinator
Horseshoe Casino
Hammond, IN
01.2013 - Current
- Coordinated banquet event orders, ensuring accurate room setup details and service requirements.
- Managed client communications to confirm event specifications, timelines, and special requests.
- Collaborated with catering and banquet teams to deliver seamless meeting and event execution.
- Scheduled event calendars, balancing multiple priorities and last-minute operational changes.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Lead Bartender
Joes Crab Shack
Merrillville, IN
05.2004 - 07.2017
- Led bar operations, coordinating drink preparation, service flow, and guest satisfaction during peak shifts.
- Trained bartenders on cocktail recipes, POS procedures, and consistent pour standards.
- Monitored inventory levels, restocked liquor, garnishes, and supplies to maintain service readiness.
- Enforced responsible alcohol service, verifying IDs and supporting compliance with safety policies.
- Balanced cash drawers, processed payments, and resolved register discrepancies accurately.
Education
Associate of Business Administration -
Kennedy King College
Chicago, IL05-2018
Skills
- Project management
- Time management
- Decision-making
- Customer service
- Suggestive selling
- Clinical supervision
- Patient education
- Patient relations
Timeline
Lead Ophthalmic Technician
Midwest Eye Center
09.2020 - Current
Event Coordinator
Horseshoe Casino
01.2013 - Current
Lead Bartender
Joes Crab Shack
05.2004 - 07.2017
Associate of Business Administration -
Kennedy King College